PALMERA APARTMENTS

My partner and I love living at Palmera. We recommend this apartment complex to anyone looking in the area. From the property manager (shout out Carly) to the maintenance team (shout out Bill), they go above and beyond to take care of you. Maintenance has always responded within 24 hours, if not resolved by then (because they are that quick)! The management staff are kind and very proficient at maintaining a beautiful community surrounded by nature. Of course the amenities are top notch - providing popsicles on a hot summer pool day, the endless walking trails around nature preserves, and those are just a few. The point is, we love it here!

I first came to Palmera this June, and I'm currently staying here with my family. The community center, facilities, and apartments are all clean and well-maintained. Above all, the staff(specially Carly, Taylor, Sydney, Ariel) are incredibly friendly and have been very helpful in ensuring that we settle in and enjoy our time here. For anyone from other areas or abroad who wants to send their child to a good school without having to worry about various details, I highly recommend choosing this place.

Love our maintenance crew! They have gone above and beyond in assisting residents with the various issues and have helped me to install three ceiling fans and replaced my garbage disposal when it wasn't working properly. They always say hello upon passing and continue to take good care of us all. Very, very pleased with this place! Travis came by to ensure my leaking toilet was taken care of and cleaned up all nice and tidy, too! Great service - as always!!

Palmera apartments is a great place! The pool is one of my favorite parts—clean, well-maintained, and perfect for relaxing on a summer day. The entire community is peaceful and quiet, which makes it feel like a little escape from the hustle. The staff is always friendly and responsive, and they’ve gone out of their way to make sure everything runs smoothly. Highly recommend for anyone looking for a calm, comfortable place to call home in Mason!

The apartments themselves are nice, but HILLS properties follow a pattern. You will move in at an overpriced rate. The first year you renew, they will raise your rent $300-$400. When you are ready to move out, they will send you a bill for $2,000 and keep your security deposit. Any time they do renovations, rent will increase to cover it. Apparently it is the same when you move out and they renovate your apartment. They will NOT give you an opportunity to discuss these charges. No move out walk through was offered. When you have questions regarding why you are being charged for several items including a new stovetop and all new carpeting with minimal wear and tear, they will make themselves impossible to get ahold of. An automated system will text and call you every day though to remind yo