Old West Federal Credit Union

When AAA had a processor error charging my debit card repeatedly until they drained my checking account while I was traveling 1000 miles from home, Jennifer a banker in Pendleton, was so on it. She resolved the problem within a day and my money was restored. I was so thankful for her reassurance and personal care and attention to my dilemma. I was literally at the last exit before Mexico buying car parts on Siempre Viva and was aghast to discover I had less than a hundred bucks in my checking. I highly recommend Old West Federal Credit Union for safe keeping your money and especially applaud Jennifer in Pendleton branch for not making me wait days or weeks to recover my funds. She really made my day. And AAA went ahead and comped me my membership for the mistake on their processer end. So

Tried to open an account with Old west on a Friday. Was promised my account would be opened by end of day. Went in Monday to check in with my account status, was told they still hadn’t completed opening my account. Cancelled everything through them due to lack of customer service and communication.

Bank manager cheryl told me that "bank share does not mean you can do your banking here and if i had my finances in order i would know that and if i want to open an account there that she would make sure i could not" this was unprovoked

Love Old West. Such a family experience always!! The best customer service at any bank in town (seriously!! It is a huge difference!)

Cannot pull very much out of ATM, even after going in, I was referred back to the same ATM. Wish the amount allocation was larger, esp when they partner with larger institutions who allow more