Mount Vernon Apartments

🛑😒😢🤨Do not move here, unless you want to go broke every month,end up with bad credit and the constable beating your door down after you have paid a 2500 rent bill.In all my years of living in apartments I've never had this type of terrible experience and it hasn't even been a full year. My family moved into these apartments in 08/2025. This company and the office staff are very money hungry. Everything was fine until 2 months after they took my 2000 deposit.They fell to mission extra fees at move in,where your rent starts at 1700 and goes up to 2000 since your paying the whole buildings water bill.The only good of these apartments are that the maintenance staff are wonderful. They respond to tickets quickly and are very nice. The staff in the leasing office are horrible, and they don't re

I pay for a reserved parking each month and for me to have to wait to days to get a vehicle that wasn’t mines out of my reserve parking is ridiculous! Kay-Kayla is so ridiculous and annoying, I called up there and asked to speak to someone higher then her she told me there was no one higher then her she is the manager ( which she lied I spoke with the manager today) she will tell you what you wanna hear so you can stop calling to the front office, I specifically told her and also gave her the car make, mobile and license plate but still manage to tow the wrong car away, I even stopped the tow truck when I seen him and told him that was the wrong vehicle and she Tells the tow guy to go ahead and tow the vehicle because it’s not working anyway and that he will be back.She was absolutely wro

After experiencing what I have experienced and reading some other reviews it is apparent that the front office from the front desk up to management are terrible. Frankly I believe that they all are in kahoots with some type of scheme. Overall terrible management communication and care for the residents. The way they move or talk when something wrong happens is as if they have already pre palmed their conversations to belittle the situation. And it’s very irritating and can no longer trust this property So story goes like this, me and my wife get married in the middle of a lease and wanted to transfer to a larger unit. The transfer process was so beyond stressful having to call or go into the office daily to get updates on next steps for transferring nearly a month to get to point where I

To start off, I moved into these apartments in 09/2023. Everything was fine until November of last year. Also, let me say that the maintenance staff are wonderful. They respond to tickets quickly and are very nice. The staff in the leasing office is a totally different story. In November last year I was going through a difficult time and for the first time since I moved there forgot to pay my rent. In the state I was in I didn't think to check my emails. I didn't realize I hadn't paid my rent until there was a cop at my door serving me an eviction notice. That's when I check my email and saw they sent 1 email. No call, when mind you they have no issue calling about any other BS. So I ended up having to pay about $3,500 to resolve that. Wiping out just about all my savings. Then, I let them

I watch them go into apartments when people aren’t there specifically my neighbor and more specifically kay from the leasing office and was in there a little too long to just be putting a note on the inside of the dwelling. They also have electric issues, roaches and a hard time doing there job Save yourself some money and headaches. Currently don’t have cold water Monday through Friday and they are choosing to act like they don’t know what’s going on and won’t answer