Midway Urban Village

I’ve lived at Midway Urban Village for nearly five years and I’m generally a low-maintenance resident. Unfortunately, when I do need the leasing office, the experience is consistently frustrating and has gotten worse over time. The biggest issues are poor communication, lack of follow-through, billing mistakes, and little to no accountability. Examples: • Lease renewal: I had to repeatedly call/email for renewal paperwork that should have been sent earlier. I was later incorrectly charged a month-to-month rate due to the office not processing things correctly, and the resolution came with no acknowledgment or apology, just “we’ll reverse it if you sign,” this response specifically came from Ashley M. , who is supposed to be a replacement for the former woman who was clearly terrible at he

I recently renewed my lease for the 2nd time, and the number one reason I chose to stay is because of Caprice. I had a concern about a disturbance and brought it to Caprice’s attention, and I haven’t had any issues since! She handled it quickly and effectively, and I really appreciate her responsiveness. Any issue I brought to her attention was handled immediately. Quietness is very important to me, and for what I pay each month, it’s a requirement—and Caprice made sure I had exactly that. She is efficient in everything she does and always greets me with a great attitude when I pop up in the office. She is a major asset to the leasing office and truly the glue that holds this community together! I’ve also spoken with several of my neighbors, and they all agree—Caprice is amazing! I recen

If you are considering moving here, please read this before signing—especially if you will be working with Caprice. I want to share my experience because it reflects a pattern I encountered personally and also one that appears in many other reviews of this property. During the touring and leasing stage, Caprice was helpful and responsive. However, after move-in, my experience changed significantly. Whenever I needed assistance as a resident, receiving a clear answer or timely follow-up became extremely difficult. Emails often went unanswered, and I regularly had to send multiple messages or make repeated phone calls before getting a response. The most serious issue happened during my move-out process. The final statement contained several errors, including duplicate utility charges and

I applied at Midway Urban Village and loved the property — the townhomes are beautiful, and the area is great. However, my experience with the leasing office, specifically Caprice, was extremely disappointing. I was the primary applicant and paid the $250 deposit myself. My application was officially denied (I have the letter to prove it), but Caprice repeatedly insisted that my deposit wouldn’t be refunded because she claimed “I canceled” — which was completely false. My co-applicant, Manny, was conditionally approved and later withdrew his portion after Caprice refused to honor the 10 weeks free special that was being advertised. Instead, she told us she’d only offer him 4 weeks free, saying, “That’s it, I don’t care what the special says.” Throughout the process, Caprice was rude, dis

We have had nothing but a good experience living at Midway Urban Village! The noise level is minimal, maintenance is always timely and the townhomes are spacious and gorgeous! My friends who come over are always jealous of the size and of our amenities (the clubhouse is great). We renewed after our first year was up. The only thing that would prevent us from renewing again are rent hikes pricing us out. Love MUV! Also - The competing apartments next door (Midway Row House) are just carbon copies of MUV and are not affiliated, even though they may look identical lol