Hospitality of New Orleans

“Do Not Stay Here – Roach Infestation and Uninhabitable Conditions!” This Airbnb was a nightmare. Within an hour of arriving, we found cockroaches in the bathroom, family room, and kitchen. The floors were filthy, and the dishes were not clean, showing a complete lack of care for cleanliness. We immediately tried contacting the host, but their after-hours emergency number went unanswered. After failed attempts to reach them, we had no choice but to leave the property by 10:30 PM (3 hours after arriving) and check into a hotel. Despite informing Airbnb and the host about these issues and providing proof of the infestation through photos and videos, we faced dismissive and rude responses from the host. The host blamed the infestation on the weather and the surrounding area instead of takin

I made a reservation to stay at one of their rentals for 6 weeks 6 months in advance. I arrived in new orleans and they cancelled 30 minutes AFTER our reservation started without an explanation. We had no place to stay and I had to spend an additional $3000 on housing with a different airbnb + we need to find an earlier flight home, bc we cant afford to stay here any longer.

We booked an accommodation that was beautiful, and on the day of arrival were placed in a significantly lower standard accommodation. When we address this issue with the company, they told us that we were getting an upgrade. However we went from a 1600 square-foot second-story room with a balcony and fireplaces to a 1300 square-foot basement room with windows that were 8 feet above the floor you could not even see out of. The booking company had the correct reservation of what we were supposed to be getting, this company repeatedly told us and them that we were wrong. They would not admit they made any mistake. Basically we ordered steak, the waiter brought us a burger and told us to deal with it... while telling us that a burger was an upgrade. Very frustrating. Truthfully, if we ha

The service is excellent with the Airbnb’s very accommodating. The staff is very friendly and helpful. Staying at the properties of hospitality of New Orleans my family and I always leave with smiles. My friends love it too. The properties are accessible to many things in New Orleans including the French Quarter. I would highly recommend staying with hospitality of New Orleans.

Shady business. If you’re going to cancel our reservation 30 minutes after the checkin time at least let us know why. You had 6 months to communicate and failed to do so. We had flights booked and everything too. Now our vacation is ruined. How would you feel if this happened to you?