Vello Property Management

We Love the Vello team! We've been with them 2 years now. Carter and his team helped us get set up, gave us ideas on outfitting the place, and now they basically manage all aspects of it for us. We are super pleased - they provide individual attention and makes us feel like we're the only clients. Any time there are issues with the house, they are on it. Highly recommend!

My family and I stayed at a short-term rental managed by Vello in Gilbert, AZ over the holidays due to a recent death in our immediate family. It quickly became clear that the company is not locally based, which showed in their responses and overall service. Although there was a local employee who tried to help, he was unfamiliar with the home. The heating system had been disconnected by the owner, and management was unaware. We had no heat the first night, and it was only after I pushed the issue that an HVAC company was called to fix it. We were initially told it would only be cold for one day, which was not accurate. While the home was clean, the furnishings and guest items were old and in very poor condition. I would not stay with this company again and would not recommend them to an

I have had the pleasure of working with Vello as the manager of my property, and I cannot express enough how satisfied I am with their services. From the moment they took over, Will, Lilli, and the entire Vello team have demonstrated professionalism, reliability, and a deep understanding of the hospitality industry. The property has been consistently well-maintained, with all guest needs attended to promptly. The Vello team goes above and beyond to ensure that each guest has a seamless and enjoyable experience, which is reflected in the consistently positive reviews and high ratings the property receives. Their attention to detail and commitment to excellence have truly set my property apart from others in the area. Communication with Vello has always been clear, timely, and efficient. T

I found Vello online after a frustrating experience with my previous property manager, and I am thrilled with the results. The entire team—Carter, Will, Grant, and especially my personal manager, Donnovan—has been outstanding. They are consistently polite and kind, and their exceptional customer service ensures that you become a super host quickly. Vello excels in every aspect of property management. They are proactive and attentive, handling every detail with care. The cleanliness of our home receives rave reviews, which is a testament to their dedication. What truly sets Vello apart is their hands-on approach. Unlike other management companies that rely on automated emails, Donnovan personally addresses any issues that arise, no matter how minor. His commitment to providing exceptional

Such a great experience working with Vello for almost 3 years now! As an out of state property owner, they really put me at ease. I know that even though my place is 1,500 miles away, they will ensure my place is well taken care of an maintained. The whole team provides great, individualized service, and is always cheerful about helping out when needed. Donnovan has been my relationship manager and I couldn't ask for a better partner. He's super responsive to me and my guests. And when things go wrong, he's diligent about making sure all issues are resolved. I'm so glad to be working with Vello and look forward to continuing on with them for the foreseeable future!