Highland Hills Apartments

I paid my rent on the 1st and noticed the payment had not yet been processed, so I called the office to confirm my balance. I was told that I did not owe anything further. Later, I discovered late fees were added to my account. Being told everything was fine and then seeing additional charges afterward is frustrating and undermines trust. Clear communication and consistent account handling would make a big difference.

Highly unprofessional and incompetent staff. Their apartments are disgusting when you move in and have numerous issues and flaws. Don't worry, if you take note of it on your move-in inspections, they still won't do anything about it or care. They add fraudulent charges to your account and then try to pass the blame and responsibility onto anyone else so that they can keep threatening to evict you unless you pay their extortion charge for something you didn't do. Stay far away. Office staff will bold face lie to you and tell you a manager isn't available every time you ask, and when you mention that to office manager Natalie, she'll call you a liar and tell you she's always available and her staff know what they're talking about all in the same breath. Lol. What a joke of a property.

Incompetence from top to bottom. They will offer no help, they will try their best to keep charges on your account (even if they're fraudulent) to try and squeeze every last penny out of you. They will tell you the wrong answer to your problem with confidence, and then when you come back to them with the right answer they'll tell you it's just "usually not like that" despite the fact that they've been told this multiple times. Management is not on site, despite their claims that they are, as I have tried no less than 15 times to reach a manager in order to resolve several issues and have failed thus far. The apartments are far more dreary and dim than they seem in the photos they use for their virtual tour. I do not recommend for people to live here.

One of the worst apartments I've ever lived in! They didn’t even bother to clean before I moved in because one of the previous tenants renewed their lease. The bathroom and common areas were disgusting. The management refused to cooperate, and the staff is rude and completely clueless about how to treat tenants with respect. Don’t even think about living here—EVER! I won't even give one star. Half star is even more for them!

It's close to campus, and the rent is competitive. You are also close to many great places to eat. But be warned: They are a greedy. They pinch pennies, cut corners, and entirely lack any empathy what-so-ever. Your apartment will be damaged and missing things. Do you like cabinets that do not close, missing stove coils, mold on your bathroom ceiling, a missing exhaust fan, and a broken air conditioner? They'll hand you your key with the apartment in that condition. The pool has not been in order, and you can count on it never being in order. Their heartless management team will not let you buy out your lease -- even at full price -- after you buy a house, so if you are planning to buy a house soon, look forward to double bills and insurance for the duration of the lease -- there is