Diamond Community Services

This is my first 1-star Google review, and Diamond Community Services earned every bit of it. What I encountered with DCS was not simply pathetic customer service, it was an ongoing pattern of disorganization and indifference that felt obstructive, making the simplest of tasks exhausting. For anyone considering purchasing a property managed by this company, I strongly urge you to look elsewhere as I dealt with repeated unwillingness to provide even the most basic assistance. DCS employees often did not follow instructions in my interactions, including the ones they provided to me. One of the most unbelievable issues was the handling of HOA documentation. Instead of proper minutes for a meeting that concerned hundreds of thousands of dollars, I received an AI-generated summary with the fo

Ed Griffith has been an outstanding property manager for the Potters Pond community. We are truly grateful to be working with him. Ed is extremely responsive, knowledgeable, and consistently goes above and beyond any time we’ve had an issue. He has handled several situations for us with professionalism and care, and his patience is what truly sets him apart. If you’re looking for a property manager who genuinely supports the community and communicates exceptionally well, Ed is the person you want. Highly recommended.

WOULD GIVE ZERO STARS IF POSSIBLE. Nicole is incredibly unprofessional and totally incompetent. She is non-responsive to emails, phone calls; will go ignored for 1+ week and only responds with multiple follow ups. Good luck trying to get anyone at Diamond to answer the phone - their office hours are horrendous (9:30-4:30), forget it if you are someone who works a standard 8-5, you will almost never be able to get in touch with someone. Dealing with an active roof leak in a community where the HOA is responsible (Maple Ridge in Sanatoga) and the management company has not assisted in escalating the matter or navigating the repairs for the board in a reasonable amount of time (roof still leaking and its been 3 months), so needless to say there is now interior damage to the home that the boa

Speaking as a board member, Diamond Community Services was great to work with. The transition to working with their company was seamless. They were available to answer questions and to act quickly. A branch blew down on the street...Jamie was there to remove it within hours (on a Friday night!). All questions regarding financial issues were also addressed quickly. I always received a response within 24 hours. Having a local company to work with made all the difference. Very responsive! Highly recommend!

Seems some or many of these reviews are fake. Check All reviews. All reviews with 1 star and 5 star. Really? At least want to put fake review, do some adjustment in review writing service provider. Here is my experience at Malvern Hunt, PA. Experience with this service provider is really bad. Their fees are extremely high and no onsite support person is there. They hardly ever pick up call when we call them. I called them multiple times. After calling multiple times, we might able to reach if you are lucky. They reply to emails after 1-2 days. A recent worst incident. I had missed out paying my HOA due first time. What they did. They didn't send out an email or phone call. They kept sending to mail which was failing. They send many emails for voting and other services. Why can't they s