Chase Bank

Always have to wait in lobby for way longer than necessary. Very frustrating

We had a bad experience a year ago, but looks like Chase did step up their game, so I decied to update my review. It was nice to get a bonus for kids to open their own accounts. Everyone was knowledgeable, friendly and patient with us, so I''m giving it 5 stars this time. Last year: I've been banking with Chase for many years and always had helful and wonderful customer service no matter the location. So it made sense for me to bring my daughter to open an account for her. We were already driving for our appointment only to receive a phone call that our appointment is cancelled. The CS lady said the she meant to call us earlier to let us know. This is so unprofessional that it makes me wonder if poor customer service is a new chase style? We ended up going to a different bank to op

Hanna, thanks for the help, but I prefer my bill's to be aligned properly, like head's aligned with head's. The stack was not aligned and I don't like it.

Very good service and helpful associates!

The Covington branch is one of the best branches I have banked with. All the employees are very nice and polite. They answer the phone, which a lot of branches dont.