CASE Credit Union

The people that work at this branch are very pleasant. They work quickly and efficiently. They are willing to work with you to figure out a problem. I like going into a branch and seeing familiar faces and having them recognize me is a bonus. The supervisors are organized and seem to know how to handle difficult issues.

I’ve been a longtime member here and I have yet to be impressed with the service I receive. I moved recently and was charged a “bad address fee” without being told (I only discovered the fee when I checked my account online). I had set up a forwarding address with the post office prior to moving so my mail should not have been returned to Case; when I called to dispute the fee, they couldn’t tell me anything helpful, they just explained that the bad address fee was to cover the cost of the returned mail and I could bring in two pieces of mail with my current address to have the charge removed. With Covid going on I don’t want to go into buildings unnecessarily and the charge is only $5 so it’s not worth it. Another time I was traveling in Europe and informed Case and asked if my Visa debi

I have been a member of CASE Credit Union for the past 30 years - and am a big fan of the Meridian branch. Not ONCE have they been less than courteous, skilled, and engaged in truly wanting to help the members. Five stars from me.

I live out of state and needed to set up my parents CASE account for online banking. Called customer service and was assisted by Becca. This was by far the most efficient and pleasant experience I have ever had with a financial institution. Becca was courteous, professional and made the process easy to follow. Thank you Becca.

Worst banking experience ever. This is my experience from back in November. I financed a trailer through them as my trailer dealer was already set up with them. Went ok at first but then my autopay just quit transferring ( their fault). I kept getting hit with late fees and called several times but absolutley noone could help or seemed to care. So after finally being irritated enough I called into the okemos branch and asking for the routing number to pay off the loan, apparently they cant tell me my own information and would have the manager call me ( I got this information in a real sarcastic tone from the teller). I was just angry at this point. Manager never called me back even after my third call. So I drove through a snowstorm that was going on 45 minutes away just to end my relati