Associa Mid-Atlantic

THEY WOULD GET ZERO STARS, IT IT WAS AN OPTION. THIS IS THE COMPANY THAT OVERSEES THE STONEGATE COMMUNITY IN MOUNT LAUREL, NJ. THEY ARE SUPER-QUICK TO SEND OUT VIOLATION NOTICES ABOUT RIDICULOUS THINGS, LIKE HAVING A BIRD FEEDER IN YOUR YARD, BUT WHEN IT'S SOMETHING SERIOUS ON THEIR END, THEY DO NOT RESPOND. SINCE THE STORM, THE COMMON AREA SIDEWALKS HAVE NOT BEEN SHOVELED PROPERLY. THEY HAVE SENT OUT A NOTICE TO THE HOMEOWNERS THAT THE TOWNSHIP REQUIRES HOMEOWNERS TO SHOVEL WITHIN 24 HOURS OF A STORM. THE ATTACHED PHOTOS WERE TAKEN AT LEAST A WEEK AFTER THE STORM. WE DID NOT GET MAIL FOR 3 DAYS, BECAUSE THE SIDEWALKS WERE NOT SHOVELED AND THE MAIL LADY COULD NOT GET TO THE MAIL BOXES. ONCE I BROUGHT THE SITUATION TO ASSOCIA MID-ATLANTIC, THEY CLEARED THE AREA JUST IN FRONT OF THE MAILBOXE

An issue out of my control occurred and Grace Ramirez was a huge help and got it settled for me. She was in constant contact with me and definitely eased some of my stress. Thank you so much Grace for your awesome customer service!

Kate is an amazing manager. She’s always communicating and available. She’s very organized and her professionalism is exceptional. I would refer her to any property and be confident in her completing any tasks given.

Kate is a wonderful manager, easy to work with. Always on top of things. I have been working with her for the past couple of years, she makes my job much less stressful.

Associa Mid-Atlantic is the HOA management company for Meadows and Winslow and is responsible for billing, homeowner communication, and collections. Based on my experience, their handling of this situation was negligent and directly led to an unethical outcome. My HOA dues were on autopay from the time I purchased the property. At some point, the monthly dues increased, but I was never notified by Associa. Because the autopay amount stayed at the old rate ($40 instead of $60), a balance slowly built up without my knowledge. Rather than notifying me or attempting to resolve the issue, Associa allowed the account to be sent to Becker P.C. for collections. A lien was placed on the property along with roughly $1,800 in legal fees, even though the actual past-due balance was just over $600, w