Associa Mid-Atlantic

I recently contacted Elllysa Aureus for some HOA documents needed for an insurance claim. She responded in a timely and professional manner, was extremely helpful, and supplied the exact documents I needed.I was not expecting something this positive and was delighted at her response.

This company just took over Meadowood in Warminster PA a few months ago. They are a disaster. I called and email several times about an issue since Early November, it's still not fixed. I was told it will be fixed in a few days. Few days turning into a few months and still no fix in sight. Now we have major bug issues in several buildings, reported as well, still no fix. It looks like their customer service is in south-east Asia. Very bad company, very poor service. I wish we kept the company from before.

I would strongly advise any new communities considering an HOA management company to avoid this one. Our community is managed by Ty Slater and Ellyssa Aureus, and ongoing issues are not being resolved. We are repeatedly given conflicting or inaccurate information, and tickets submitted through the Town Square app are marked as “read” and closed without any action being taken. Communication is consistently poor, and follow-through is almost nonexistent. I have asked to escalate these issues to someone above them and was told there is no one higher up, which is very concerning and explains why problems continue unresolved. Basic services are not being completed in a timely manner, yet residents are still expected to pay in full. This has created unnecessary frustration and safety concerns

Susan does a great job and listens to each resident’s problems. Puts herself to work to resolve an issue and keeps you up to date on progress. Her promotion this year was well deserved.

While only knowing her for a few months, I really enjoy working with Laura Rosenfeld. I couldn't be more impressed with the level of service she provided. She has had great attention to detail. Laura has quickly contacted me with all communications form the customer allowing me to quickly solve their requests. Communication was always clear, and I really appreciated her proactive approach to various items related to tree, install, and maintenance work. I highly recommend Laura for anyone looking for reliable and efficient property management.