Ashland Woods Apartments

I have lived here for a year now in a 2 bedroom that started at $975. On Oct 11, 2021 rent was raised to $1037 and was only given a 15 day notice of the change on letter head dated for June 2021. No washer and dryer ,No stainless steel appliances, No operational pool (as advertised), and No operational tennis court or club house (as advertised). This complex is horrible at communicating with their tenants. Rebecca Burgin the acting property manager of the Audubon complex (on Wood Thrush Circle in Richmond) and her daughter Katelyn Burgin the now property manager of Ashland Woods tell tenants lies and pass their mistakes on to other employees to take the fall. When you call the corporate office located in Alabama to make complaints or ask questions to the regional manager does not return

mr. joe and ms. joan were very nice and approachable. they answered all of my questions and their customer service is 10/10

Don’t Walk RUN!!! Do not rent from here I repeat do not rent from here. I believe they are deleting their reviews and they are also asking friends to leave am review! I lived here almost a year and I can tell you this place and the Envolve company is a complete NIGHTMARE!! Don’t rent here. This is a demonic spirit over this place! The neighbors are nasty and always secretly reporting you and emailing the office bc they are a gossip team! Joan is nasty! I have had the worst experience with her. She started over kind of sweet and I would go in the office and speak to her and chat with her me and my daughter and boy can she talk she gossips about the head manager who is Caitlyn the one you all can see in the reviews gets some good reviews don’t believe them it’s all lies! Caitlyn is a nasty p

Love it here!! My sister & I have been with Ashland Woods for 3 years and everyone has always been very professional and nice. Joan has been excellent to work with over the years and the new manager, Kate, is a joy. My sister became ill and the staff has gone above and beyond to do what's needed. Great prices for this area and I look forward to many more years here! The new company is doing everything right for us. Thank you all here at Ashland for everything you do. And thank you for the towing. I can now park by my door when I get home late at night from the hospital.

I went there looking for an apartment for myself and unfortunately did not meet the criteria because I was over the income limit, but I had to write a review to put the spotlight on Kaitlyn, she went above and beyond to help me see if I could qualify and demonstrated exceptional personal skills to make me feel welcomed and important. Usually walking away I would feel like I wasted my time but she helped me learn how to better find a place more suited to me when I look again!