Waterstone Mortgage - Concord, NH

Carol is by far the best! She’s absolutely wonderful. She was there with us from start to finish on financing our dream home and she made sure we were able to Accomplish it. We have a complicated case with all the self employment but she knew exactly what she was doing and walked us through each step to ensure we closed on time. We highly recommend Waterstone mortgage and Carol as point of contact. Thanks for helping us with our dream home purchase! We can’t wait to use you again in the future for additional rental properties!

Buying a house is hard and stressful, especially in the current market. We started our search in 2021 and after a year we called it quits - too many cash offers, inspections waived, and homes selling way, way over asking. On top of that, we were working with a lender who was hard to get ahold of and explained things in a way that felt like we were not speaking the same language. When we re-entered the process about a month ago, Carol was so kind, responsive, and explained things so thoroughly that I felt SO much better about making our dream a reality. She broke things down for us so we completely understood what to expect throughout the entire home buying process and was always so responsive via email or phone or Zoom. Cannot recommend this team enough!

Amazing, efficient, and excellent customer service are the words that come to mind for Carol and her team at Waterstone mortgage! From the very beginning Carol took my call and not only heard, but catered to my needs. She was on top of everything and was always in contact with me in order to make the process of buying a home very smooth! I would highly recommend using Carol and her team for anyone looking to buy a home. Everyone on her team was in communication as well to ensure my questions were answered in a timely manner, especially for a first time home buyer who has a lot of questions. Everyone is kind and I can tell they are all willing to jump in and assist if needed. Thank you for making the process of buying our first home for my family and I smooth and simple!

I am so grateful to Carol and Waterstone Mortgage for making our home loan a smooth and easy experience. They explained everything clearly and responded to any questions I had right away. Carol also took care of the underwriters' inquiries and saved me a lot of time and hassle. They are a professional and efficient team that I highly recommend. Carol, you are amazing!

Carol was a pleasure to work with when applying for our first mortgage. She was quick to respond and went above and beyond during every step of the process. Highly recommend reaching out to Carol at Waterstone Mortgage!