UGO Management

This was the WORST apartment I’ve ever had in my life. Management ever. If I could rate 0 stars I definitely would! The building was condemned and tenants were forced to move out unwillingly, and were forced to become homeless. Management did absolutely nothing to assist. We were assisted by Red Cross for a week. Management never provided updates about when tenants would be able to obtain their belongings and were very hard to reach regarding updates. I hope the owner Morris is sued to the highest extent of the law because he is such an evil person for allowing these people to struggle because of his unprofessionalism and lack of empathy. He refused to reach out to tenants directly and still continues to neglect his responsibility in not being responsive to tenants when they reach out to h

Rented 10 years under UGO former UGO property management. Beautiful community but management could improve. They take there time responding to maintenance requests. The only concern they have is the money going in there pocket. Been here 10 years and during my last month they acted as though I didn't pay my rent yet I received a receipt acknowledging my rent was paid. Money Order receipts to prove as well. I'm certain they cashed it. During my last month after 10 years they requested a W9 of all members of the household. Come again? Sounds like they want to act like people are not paying their rent and they aren't trying to get that COVID rental assistance to line their pockets. They have gone through several assistant property managers, and decided to have a rental increase of almost $400

Tonya Huff has been very helpful throughout my renting experience with UGO. When I needed to downsize, I first reached out to Tonya to see if I could stay with them and rent a smaller apartment. We booked a showing for one within days! She was very thorough in her tour and while it wasn’t quite what I was looking for, I greatly appreciated the time she took to show it!

I lived at their downtown Hagerstown property for a year. Everything was brand new and the common areas were spotless (cleaned regularly). Maintenance staff and management were very fast responding to issues. The apartment was completely modern and updated. Great property!

Rented from these people, previously. Some of the worst, most unscrupulous sorts I have ever met. Don't know how they sleep at night...except on piles of money. They own the Seven Ten bowling, too. Would not support.