Tucson Home Gallery – Richmond American Homes

Very clean and organized gallery. Staff were professional and friendly..so much fun to look through and pick out our items. Great selection. Can't wait to see it come to fruition.

Not even close to a great experience. Incompetence runs deep with this company. If you go with this company, it's going to be a long battle of disappointment with your reward of a house that was put together by unskilled, unprofessional workers. Home Gallery is a joke to say the very least. No one is informed about what credits you have or budget that's approved for those completing a loan through them. Plan on the shoulder shrug treatment, "I don't know". What you bought was a dream and what you received is a nightmare. Fun fact- plan on having to spend months getting all the items fixed that should be correct on a New home. Hold these people accountable.

Spent 6 hours picking out everything from tile, to grout, to countertops, to carpet, fixtures, trim pieces etc.. just to come home and find a summary sheet missing items we just spent all that time choosing. Ok that’s fine people make mistakes, this one just happened to be $2,100 worth of mistakes. Nevertheless we decided against it as we were already going $7k over our initial budget. We spoke over the phone and set everything straight to receive the next summary sheet that was missing items still! Additionally they configured portions of the bathroom wrong and got our bathroom fixtures finishes wrong. We called and corrected it yet again and also had to remind our “expert” of multiple choices we had made the day prior. Fast forward to today and we receive a call saying, while they put

Jennifer Marek's as the design consultant was knowledgeable and extremely helpful .

Beautiful and stylish just like Richmond American Homes always does it.