Total Mortgage Services, LLC Shelton CT

Our team has worked with Kristin Polacik several times and she is a pleasure to work alongside. She’s detail-oriented, highly communicative, and always keeps both clients and agents in the loop every step of the way. When questions arise, she’s quick with clear answers and helpful guidance. Our clients consistently feel supported and well taken care of when working with Kristin, and she makes the closing process seamless.

Jim had contacts with my real estate agent and insurance agent that made the process very smooth and easy. I'm a first time home buyer and loved how easy it was to upload documents to their website. Jim was always available when I needed to call for clarification. I appreciate the advice on which interest rate and closing costs made the most sense for me. The quick 21 day closing process probably helped get my offer accepted for my dream house!

It was a pleasure working with Jim! We really appreciated the quick response and being available to field questions out of normal office hours. Jim was easy to work with and walked us through our loan package/options which led to a successful closing.

Tim Dawley was very thorough and professional at all times. I am a first time buyer and I shared that with Tim upfront. He was accommodating, knowledgeable, and very prompt at responding and being there when he said he would be. Tim even showed up for closing (which was exactly when we planned it to be), and it was great to have him there. I would absolutely recommend working with Tim and Total Mortgage, everyone I interacted with was great.

Jim McNiff has been extremely on the ball, attentive, available, kind, and friendly. He's worked with me on every question, issue, and obstacle. I'm glad to say he and everyone he works with has been so wonderful!!! And now we have our dream house!!!