The Woodlands Apartments

I would just like to thank the staff of the woodlands for all your consistent help with all the things that I've needed since I've been here. I've enjoyed my stay here and continued and enjoying my stay at this residence thank you for the maintenance guy Jim he's just amazing. Just wanted to let him know that the last request. Thank you for everything that you did for me and helping me fix my toilet and everything else that was wrong. I appreciate you guys hard work and consistency. Thanks again. From stephanie washington in apartment, 552

I’ve been living here since the summer of 2024. I’ve seen high levels of homeless wandering around here in our trash bins and walkways. They were using a single water spigot. Managers cut off all water spigots on this side of the complex. Tenants on the side can still use theirs. From last winter until recently there was I rat infestation. I’m worried when discovery park drains if that problem will return. Theres been a high police presence lately. Up until recently maintenance was pretty prompt. A week or so to respond. But I’ve been without use of my bathroom sink now for over a month! All I get is done on is coming. I’ve written emails and phone calls to no avail. I’m so disappointed with the service lately. Complete and utter disrespect for the tenants.

Would give 0 stars if I could. No property management company deserves 0 stars like this place does. The other negative reviews (and the legal solicitation about the class action lawsuit) are all true. Don't listen to people trained to argue in the replies. Woodlands makes their money through (1) predatory leases and (2) systematically under-maintaining every unit - except the ones they use for tours before quickly switching you to a different, worse unit once they have your holding deposit.

I paid a holding deposit of $200 on 12/18. Was denied on 1/13 and was told it would be refunded within 21 business days. As of 2/14, I have not received my refund, and the leasing office has not responded to emails. Extremely disappointed with their lack of communication and professionalism.”

Highly unprofessional leasing staff. Showed up to the complex and tried to get into the leasing office and was met at the door by a female saying “what’s up guys” in a short, curt tone. I said that I am a perspective resident and she said “o we are about to go to lunch, I was just locking up, we are headed out the door”. I said okay, and she said that they would be back in an hour. She was rude and there was no eye contact and we seemed to be more of a nuisance to them. Won’t be coming back. Customer service sucks!!