The Trails at Timberline

Toured at this apartment complex, ultimately didn’t go with them as the units seemed a little dated but they made it so hard to choose. Absolutely loved the service we received with Jordan. She is so knowledgeable, and you can tell she cares about her tenants. The amenities are awesome, and the area seems so well taken care of. Although me and my boyfriend didn’t go with these apartments, we will always have these in the back of minds if we look to move again🫶

Jordan Chelsea and Lauren are awesome they’re always happy to see me and my dog chevy , i got a 2 month old Labrador back in April and they always say hi to her and make her day she loves the clubhouse and the people. Also Felix the maintenance guy is always in a golf cart riding around and is always happy to give her treats on the way by

The leasing office genuinely cares about providing a good living experience for their tenants. I've lived in enough rentals to know that this is something to appreciate. I worked with Chelsea. She was very friendly, knowledgeable, and helped me find a suitable unit and lease length. She even went above and beyond to make sure an important package was safe in my unit before I had physically moved in. I was still living 2 hours away, so it would have been a major hassle to drive up just for that!

Enjoyed living at the Trails. Felix with maintenance was always helpful and deserves a raise for his hard-work keeping the property in pristine condition. It is a quiet and safe place to live and has great access to the bike trail system in town. The gym equipment could use an update but I can’t blame the staff for that. Rarely interacted with the office but when I did it was always pleasant. Would absolutely recommend this place to live.

The apartment community and amenities were very nice, however, communication from the office staff definitely needs improvement. There were multiple incidences where rent was posted incorrectly and explanations for charges not given unless requested multiple times. Almost a year after I moved in I started getting larger bills because they processed my move in costs incorrectly and just tacked it on without explanation. I had to ask to see my ledger and for proof of what was happening. My move out process was extremely inconvenient as there was another mistake with posting rent. My rent related questions went ignored and they placed an eviction/demand of rent notice on my door while I was waiting to hear back. My apartment flooded at one point from a hot water heater in the unit above mine