The Park on Forum

We stayed at this complex for a year and as soon as our lease ended we left. Half of this summer, our AC was out. It was incredibly hot in our unit. After multiple complaints and maintenance request, anytime they went to check on our unit. They would brush off our concerns stating it was a freeon issue. It wasn’t until we noticed a leak they finally checked it out and replaced everything. They stated needing to order parts which took weeks. They gave us temporary window units however those would leak water constantly onto our carpets to a point where our apartment became inhabitable and it started to smell of mildew. Not only that, our electricity bill doubled and they would not help with compensating or even offering us a safe unit to live in. Our AC issue started in the beginning of Augu

I read the review that another person left, and I also have the similar experience. My family and I went to apply for an apartment and sat down with the leasing agent for about an hour and gave her all the detailed information of what I made annually. It was very disappointing that we had to chase the final record the final information two weeks after applying not a call not a conversation nothing I was told that I needed to show more proof of income, which I did, which was told it was exactly what I needed for the approval after providing the information only three times we were denied after the fifth or six call very disappointed and how this was handled when anyone moves. it’s a time sensitive issue.

Mrs. Cassandra was amazing—she got my kids and me approved quickly and even helped us move in earlier than our scheduled date! She’s incredibly kind and goes out of her way to help whenever she can. The apartment complex itself is beautiful, quiet, and very clean. I’d definitely recommend The Forum at Grand Prairie to anyone looking for a great place to live!

Poor communication from the Sharaj, and no attempts made to apologize for poor behavior (such as hanging up the phone or raising her voice). The emails sent are aggressive or threatening rather than sent with the intention to explain a situation or disseminate information. When I called the office, I was met with the same aggression as the emails. There is a clear lack of patience, problem solving skills and lack of ability to positively approach a situation or use positive language. For more context, I had previously provided my spare key to make a copy. I was told they would return my key once they made a copy. I have not received my key back but I received an email saying “management will proceed with drilling out the lock, and a $250 charge will be applied to your account.” In other w

I am a current resident at the Forum and I moved here around the end of June. I submitted a work order for the mold that is on the vents in July and it is months later with no update or response. The only action that was taken is when the maintenance personnel took a photo of it and notified me that “vent cleaning” would be scheduled. As someone diagnosed with having severe allergies, I am very underwhelmed with the lack of attentiveness toward this matter. I am literally breathing out of one nostril through the night enduring respiratory issues. I then submitted a work order in August for new faucets. I do blame myself for not catching this sooner, but this wasn’t something I would think to check during my initial inspection. But, once more, it has not been actioned. Luckily I don’t hav