The Carolyn

Have tried calling them for two weeks to setup a tour. Finally got in contact with someone name, Priscilla. She immediately, told me to just walk-in on Saturday at 9 am without getting my name. Here I am standing outside the office at 9 in 20 degrees weather and the office is closed because it opens at 10. Never had an apartment try so hard to not get an easy yes to their lease. So unprofessional. Do better.

We are the very first residents of the Carolyn currently on our 5th renewal, we have a beautiful 3 bedroom apartment, Brigitte, Crystal, Nick and Colton are very professional and smiling always available to help out. Location is excellent and we love our balcony views of Lake Carolyn. Maintenance staff is very responsive and reachable within an hour during emergencies. I recommend you choose The Carolyn for your new home.

I’m currently a resident at Carolyn and have only been living here for 3 months, and unfortunately it has been the worst experience I’ve had at an apartment complex. Since the management changed, the quality of service has drastically declined. The new management is extremely unresponsive. I’ve called multiple times just in the past week alone, and the phone either rings endlessly or hangs up. It’s nearly impossible to get in touch with anyone. There has been trash all over the garage floor for weeks. I’ve gone down to the office multiple times to report it, and nothing has been done. The lack of cleanliness and urgency is very concerning. I’ve also submitted maintenance requests, and weeks have passed without any response or follow-up. As a resident, it’s frustrating to feel ignored, e

MANAGMENT TAKES YOUR MONEY THEN NEVER ANSWERS!! I am beyond frustrated with the experience my client and I had at The Carolyn. My client applied and paid all required application fees, yet we never received a single follow-up. I had to call and email every single day for weeks without getting an answer. When I finally reached someone and put my client on a three-way call, the very first question the staff member asked was, "Does your client speak English?" This was incredibly offensive and bizarre, as my client had just greeted them in perfect English. It leaves us wondering if the lack of communication and the retention of his application fees without a decision is tied to his Spanish surname. Holding application money without providing a "denied" or "approved" status is unacceptable. T

3 year resident review. - I will start by saying after living here since 2021, the one thing I found to be luxury was really only the price of these apartments. If this property was removed from the lake, it would be a below average property at best. -Amenities: Nearly 3/4ths of them no longer work. By the time I left only 2 of the 4 treadmills worked, there are 2 Peloton bikes along side them but can’t connect to the WiFi which I have suspected to be down due to the multiple TVs that are off. They also used to have the TVs on the treadmills get football games etc, and now nothing. The pool sticks are all ruined and can’t be used, in my last summer I was there the pool was down nearly most of the summer including other Spring holiday weekends. None of the grills also in the pool area eve