The Altos White Plains

I have lived in the building for almost a year and it was great when it was the "Avalon", however ever since the new management (Altos) has come in I do not receive notification that my package has arrived. This package is a food delivery and before the switch of management we would always be notified when we had a delivery, especially when they were perishable but that hasn't been the case. This has happened three different times so it is not just one mistake. This last delivery was ruined because I did not know it was delivered and it spent 7 hours just sitting at the front desk!

Mike is so kind and has the best vibes, on top of being great at his job! He fixed my heater and then came back multiple times to make sure it was working. Above and beyond! In general anytime I have an issue, everyone who works at Avalon is super quick to fix it and always professional.

NEGLECTFUL MAINTENANCE + MOLD IN WASHER + DIRTY BUILDING + MANIPULATIVE RESPONSES FROM MANAGEMENT Update 2 — Nov 22, 2025 After the dryer was removed, the vent hose was found packed with dust and lint, a clear fire hazard and a sign of poor upkeep. See photo Update 1— Nov 21, 2025 The city inspector came today, after he initially contacted management yesterday, to assess the issues I reported. Following his visit, I finally received written confirmation from management that my washer and dryer will be replaced with brand-new units. The installation is scheduled for today. I also noticed that some of the common areas were suddenly cleaned. Management also stated that they will be scheduling a professional cleaning for the blinds and window tracks, which were not cleaned prior to my move-i

I am so happy to see Kamilah back in the office. Kamilah originally helped me with my lease and she has been so helpful since the transition of companies. Please ask for her if you need any assistance. She’s lovely.

Mike was exceptional and assisted with our service request. Cordial, enthusiastic and positive. Fixed our issues quickly and went above and beyond. I appreciate all the work you do to keep us living comfortably at the Avalon. Thank you again -Danny