Terra at Portola Park

Ever since the new ownership took over at the end of 2024, they painted the buildings and front door a different color and then sent out a letter to everybody that they must pay for their water, sewage, and trash. The problem with that is they don't have individual meters so you have to pay for your entire building's usage split by how many occupants you have. A lot of their units are filled with people who aren't actually on the lease, and you have to pay for their water usage. I only have 2 people on my lease, but only 1 person lived here, and they just charged me $311 for last month for water, sewage, and trash. They use a sprinkler system which I believe they are making us pay for which isn't legal. They will increase your monthly charges the maximum legal amount whenever they can and

George is the absolute best and friendliest. He is very professional, prompt and was great at communicating the entire time we had things that needed looking at from start to finish. He's by far my favorite maintenance guy ever!

This is one of the worst apartment complexes I have ever witnessed. As of 2025, I would stay as far away from this apartment complex as you can get. They force you to pay for your entire building's usage of water, sewage, and trash regardless of if you use little that month or not which ends up being a substantial amount (don't think this is legal, but they do it anyway). They increase your monthly charges by the maximum legal amount every year, and they don't even fix your maintenance concerns. They instead just push the blame on their regional manager who they say never gets back with them on any of these issues. I am not the only one here who complains either. There are people in the office complaining all the time. They are in the business of extorting and neglecting.

I would stay away from this complex. The new ownership that took over at the end of 2024 does not care about you, and won't fix any maintenance issues you may have. They also over charge you for water, sewage, and trash. They don't have individual meters so you have to pay for your whole building's usage of water, sewage, and trash regardless of how little you use. Each one of the building units could have multiple people living in each one who aren't actually on the lease so you have to pay for their usage rather than them paying for it. They charged me over $300 for the month even though only one person lived here. They fail to provide you a detailed breakdown of the total charges and how they divided it up, and I believe they are making use pay for their sprinkler system usage of water

I’ve been living here for a while now, and I genuinely couldn’t be happier. The apartments are clean, modern, and thoughtfully designed. The neighborhood is quiet with friendly, respectful neighbors, and the location is incredibly convenient—restaurants, grocery stores, dentists, and hospitals are all within walking distance. But what truly sets this place apart is the staff. From the very beginning, I’ve felt welcomed and supported. Mary went above and beyond to help me find the apartment that best fit my needs and has always been approachable and helpful since. And George—he’s a rockstar when it comes to maintenance. There hasn’t been an issue he couldn’t fix quickly and efficiently. Living here feels easy and comfortable, and that peace of mind is priceless. I wholeheartedly recommend