Stratus Property Management

RECORD, DOCUMENT, THE WHOLE 9 YARDS WITH THESE PEOPLE. To save everyone a long read, I won't put in the long, drawn-out detail of how hard power properties worked to screw me. They lied on several occasions, from first meeting when they inspected our unit for purchase to the reason why they kicked us out. They're rude, disrespectful, and don't care to think about how their choices impact their tenants lives, choosing to accept whatever excuse they can find. Beware: as a tenant, this company doesn't see you as a person so much as a pest. They're incredibly difficult and frustrating to work with. Good luck if you need to get ahold of them for anything. Update: 3 months after moving, i called to see about my security deposit return and the first person I talked to was nice and said they'd ge

The home we rented was advertised as “yard service included” and after 2-3 months of no yard service, we had to call the management company to get the yard mowed every single time. This went on the entire duration of our lease and was a headache! As a former homeowner, this is not who I would trust with my property. Also, the solar panels on the home weren’t working and once this was identified, we were not informed when the solar panel company would actually show up (there was a rescheduling due to us being out of town; yet we were never notified when the company would actually need to be in the home) which was very inconvenient as someone who lives in the home! Communication is subpar, overall. While we did get back our security deposit (home was returned cleaner than we found it), we ha

Round up, ladies and gentlemen! Do you want a landlord that will contact you about rent but is nowhere to be found when repairs are needed? Do you want to pay for lawn or pool services for the sake of convenience, but only the services aren't being sufficiently provided? Do you want to receive invoices from the service providers that they haven't been paid even though your landlord has collected the money for said services! Do you want a rent increase of the exact amount of what was in those invoices when confronted? Then I promise you these are the landlords for you! Also, should pipes burst, they will let you sit in said house for 3months with no running water essentially breaking the law, letting you live in unhabitable conditions and you have to go to the gym to bathe and buy gallons

I'll begin with the negative since it's still pretty fresh in my mind, but there were good aspects of my experience with Stratus - make SURE you complete the move in list and mark down ANYTHING that they could possibly ding you for when you move out or you will pay. I moved in the rental home and it was dirty, holes in walls painted over (not filled) and the floors were dirty. I moved out and had the place professionally cleaned, had the yards cleaned up and aside from a dent in the drywall in the garage, I left the place in much better condition than I received it in. Not only did they take almost $1000 from my deposit, they took every minute of the "21 days" to return my deposit!! This was 3 days ago and I've received no response to my request to reconsider some of the charges again

I'm not exaggerating when I say that they had to jump through hoops to help me find my home but they never complained once. I recently came back from deployment to find out the property I was going to rent had been given to someone else so I was stuck staying on a friend's couch with all of my stuff in storage. After calling every place in kings county I stumbled upon stratus. They got me into an amazing 3 bedroom house within a week. Robbi, Jen, and Shelley were amazing. To help with our work schedule Robbi came out to the property when she was off of work to show it to us. As we were signing the lease we had a roomate back out at the last second and we had to replace him with another friend. They changed all of the paperwork the same day and didn't miss a beat. They even came and gave us