Stone Brook Apartments

We've lived here twice now and have enjoyed both experiences. We love that the ceilings are tall, there is lots of light, granite counters and a good amount of storage space. We downsized from a 3 bedroom house and could fit a good portion of our items in our home! We have a dog and love that the new owners added "pick up" stations with trash cans on almost every corner. Management has always been helpful and we love the maintenance guys (Israel and James!). They've all been quick to respond and easy to communicate with. We just had our sink and dishwasher overflow! Israel and James came right away, chatted with us and fixed the problem. We appreciate friendly, knowledgable maintenance guys! I've attached pictures of our home right now. We fit a lot in and it feels like home!

I am extremely disappointed with my time at the Stone Brook apartments. The price may seem tempting but it is not worth your time or money. Things started well when we applied and management was prompt to return our calls and super helpful to answer our questions. However things started to change quickly right after we moved in. Upon moving in, they had not finished cleaning the apartment, so we could not move our stuff in completely for several hours. Upon initial inspection, the tack strip was sticking through our carpet in the entryway to the kitchen in a spot that we would frequently step on. They were prompt to respond and “fix” the issue, however the solution only lasted a few days. Upon noticing that it had started to stick through again, we submitted a request to get it fixed, then

My husband and I are relatively new here but so far we love it! A friend recommended the complex to us and it ended up being our favorite option. The apartment feels new and comfortable because it has been well renovated and maintained. Our interactions with the office staff have also been positive, as they have been competent, kind, and helpful. They truly care about the services they provide.

Our experience with Stonebrook Apartments ended on an incredibly disappointing note that reflects the broader problems with their management practices. We were wrongfully charged for cleaning fees after we had the unit professionally cleaned prior to moving out. To make matters worse, the apartment was noticeably dirtier when we moved in than when we left — proving that these so-called "cleaning fees" are not about cleanliness, but about profiting off tenants who are moving out. Their communication throughout this process was abysmal. Any time we attempted to reach out to discuss or dispute the charges, we were met with vague, dismissive responses or complete silence. It's clear that Stonebrook is more interested in squeezing every last dollar out of tenants than in operating with any kin

When I first moved in over a year and a half ago, there were some problems that needed addressed and management was prompt to remedy those needs. Any time since then, the response has been the same. I do my best to be courteous to the office and ground crew and they return the respect. I have had several challenges with neighbors and the office was great to try and intervene. Honestly, the only complaint that I have about the place is the parking spots are too narrow! They need to be just a touch wider. But this is a complaint that I can live with because I want there to be enough parking for everyone.