Santa Fe at Cottonwood

I stayed at Santa Fe Cottonwood for 1.5 years, and overall it was a great experience! The location is great with easy access to food and shopping, not to mention being less than 10 minutes away from the mouth of Big Cottonwood Canyon and access to a two great pools in the summertime (a major factor in my reasoning for extending my lease 😅). A few of the other highlights include the ease of working with the front office, who made my 6 month lease extension as smooth and painless as possible. In that same vein, I also want to give special kudos to David, who made my move out process far less stressful than it would have been otherwise (allowing me extra time to remove some belongings that I missed on my initial move out)! Generally, I found this group to be very reasonable and level headed

Jasmin has been so helpful to me during my move to Santa Fe. Moving here in comparison to my last apartment has been night and day. The office is easy to get ahold of, they are all great at communication and make sure that I had all I need and all my ducks were in rows. Moving is stressful but Jasmin and everyone at Santa Fe make it way easier. Thank you!

My friend and I moved here and have had nothing but issues. We had flooding from our toilets from the time we moved in in June and they didn’t fix it until December. This soaked the baseboards and created water stains which we thought were mold/mildew and hadn’t gotten treated until last week. (June-March). For cottonwood heights and utah, there’s so many better options and this one is definitely at the bottom. We ended up having our whole apartment flood due to a water leak and had to get a hotel that they won’t reimburse us for and it’s been a hassle communicating with them in general. They deemed it acceptable to stay in the apartment with lights not installed/working, wet mattress, and carpet for 7 days that it took them to fix the holes and leaks. the flooring is still warped and I g

Love my apartment here. Maintenance is really responsive to any issues with the space, and the people in the leasing office are very kind and responsive as well. Really love the gym here, and the two pools one of which is open year round. There are lots of friends that go to my daughter's school, and my neighbors are nice. What more could you ask for?

Bad communication. Rent app never works correctly and when it doesn’t work correctly you have to figure it out through their apps customer service which is a huge pain. I did end up having to pay a late fee and everybody involved was a huge pain to talk Following my last review, it appears my account may be treated differently. I was about 12 hours late on rent due to paycheck timing, and instead of the usual late fee of just under $200, I was charged $400. When I asked for clarification, no one in the office gave the same answer or a clear justification. The inconsistency and lack of transparency make it difficult to trust how fees are being handled. I cannot recommend living here based on my recent experiences.