Ryan Homes at Harpers Glen Single Family

It has been 14 months since we closed on our home with Ryan Homes, and the experience has been delightful. The build quality is solid, and the location is fantastic. While we haven't had any major issues, the few minor warranty items that did arise were handled promptly. A special thanks to the onsite warranty manager, Warren, who was incredibly responsive and professional in taking care of everything during our first 12 months. We couldn't be happier with our decision.

We are very happy with our experience, our project manager (Will) provided weekly updates as the home was being built and answered all of our questions in a timely manner. The warranty team has been very helpful and timely when we’ve submitted a ticket. Additionally, Travis & Harrison, have provided helpful insight regarding sidewalks that were incomplete in various spots of the completed community. They provided clear communication with us and provided updates when the sidewalks would be completed.

We recently closed on our Ryan home. A nice home that suited this phase of our life. A few weeks into living in our house we started tripping breakers in our kitchen. It turned out that our fridge was not on a dedicated line causing a breaker to trip when we used small kitchen appliances. This is allowed by code, but best practice is to put the fridge on its own breaker. To fix this we had to add another breaker to our electrical panel. We compromised with Ryan to use their electrician, and we paid the electrician at Ryans rate. We paid for the repair, but not as much as we would have paid to get an electrician on our own. Ryan also took care of all the minor repairs after the electrician finished. An equitable way to solve a difficult problem. Thank you, Ryan.

I would never buy from Ryan Homes again. This community is wonderful because of the people but the house has problems, the HOA is awful and the company has been difficult to deal with since we signed. We bought because there were less options at the time. We have had so many issues with the house including cabinets not attached to the walls, heat not working, flooding water and more. The company always skirts an issue. With our cabinet the guys said oh we don’t have the right screw for it but we can use this, it should be ok. The HOA is inconsistent and slow to respond. There seems to be no standards here. The common areas were so much smaller than expected as was the pool and playgrounds. Not sure why we pay so much in fees. The options in the house were also inconsistent. Some people got

"Warren from Ryan Homes and the Mexican gentleman (whose name I don’t know) are both awesome. Whenever we raise a warranty request, they show up the very next day and get the job done. Thank you both for such a quick response!"