Royal Sienna

I need to update my review as I am realizing a bad experience I had with the manager could cause harm. So let me be honest and transparent my home is beautiful. Karen & Marlen are just amazing . As a new resident they make you feel at home and even after you become tenured they still give you that same glowing energy. The pool is 3ft highs and the patio area as well . Inside is great if you want to host an event . My home is gorgeous walk in closets walk in shower and garden tub ( really deep ) decent patio size large storage outside. Cabinets beautiful large stainless steel appliances . Oh the kitchen isle cute . Hardwood floors . The bedroom has carpet but this carpet doesn’t hold stains and is easily fo clean . Track lightning in the bathroom 2 bed 2 bth pretty affordable but I’m not

Karen was nice, inviting, and informative. That is where the good ended. The Apartments loses power often. Five times in a month time. Some for hours even twice a day. After signing lease, they decided to charge an additional monthly $70 fire fee. When reaching out to Royal Seinna Apartment’s office about the fee, I was informed this is a fee charged by the Fire Dept. They are also being charged $24,000. They’re fighting it with their lawyers and will provide me feedback when they get answers. Response made no sense. I asked for the Dept contact info. I reached out to the Dept. I was thoroughly informed, they absolutely DO NOT CHARGE INDIVIDUAL TENANTS. This bill is with Royal Sienna Apartments, the accountholder. In my disbelief, I had them check my information, no account. The Fire Dept,

Brenda was extremely helpful and kind during my whole experience at Royal Sienna. You couldn't ask for a better person to assist you in the office than Brenda! The community is clean, quiet and safe. Very close to shopping (HEB and Academy) as well as convenient access to the tollways and highway 6!

I lived at Royal Sienna for a year and moved out last month, and this is my honest review. Overall, my experience was positive, but there were a couple of cons. The biggest issue was the water bill. There are many additional fees added to the water bill that are not clearly explained before signing the lease. My monthly water bill was consistently $160+ even though my actual water usage was likely no more than $10. This was very frustrating and something future residents should be aware of. Another downside was my experience with one member of the office staff. Tracy and Karen (who is unfortunately no longer there) were absolutely amazing. They were always kind, professional, and extremely helpful. I truly can’t say enough good things about them. Unfortunately, my interactions with Marle

The amenities stand out right away, and all of the common areas and facilities are extremely clean and well maintained. The modern apartment layouts feels thoughtfully designed, with practical use of space and a comfortable flow. Definitely ask for Brenda - she is friendly, knowledgeable, professional and takes the time to answer questions without making the experience feel rushed or pressured. She also speaks Spanish!