Rivercrest

If I could give zero stars I would. My experience with Rachel/Raquel and Ally was extremely disappointing. I felt that their behavior was discriminatory and unprofessional. Despite providing pay stubs, they called my workplace to “verify” my income, then falsely claimed I lied about my job and said I worked in public transportation—when I am in fact a licensed attorney. They were openly hostile throughout the process, refused to expedite anything, and it took nearly three weeks just to apply for one unit. Overall, the treatment felt unfair and unnecessary.

This is the third apartment residence we have leased in the past 3 years in Waco. The leasing of the apartment and move-in was seamless compared to others in the area. Upon moving in, we did have 2 - 3 items that needed minor attention. The apartment manager took note of the items and had corrections made the next morning, at our time of convenance. The maintenance staff was very professional. We are very happy with the property and staff!

Sonia at Rivercrest Apartments provided exceptional customer service throughout our recent leasing process. My daughter is happily returning to Rivercrest Apartments as a repeat tenant. She is a soon-to-be Baylor grad who has decided to start on post-graduate studies. She was very excited to move back to Rivercrest because she so enjoyed her first lease time there. Especially the pretty complex and great amenities such as the beautiful pool area and washer/dryers included with most floor plans. Sonia went above and beyond to answer all my questions and ensure we were comfortable with our decision. I highly recommend Rivercrest Apartments due to the genuineness of Sonia and the entire management team!

I LOVE these apartments! My apartment is so wonderful, cozy and feels like home! Maintenance is super friendly and is always on it to fix any issues I've had. The staff is super helpful and friendly, and are prompt to respond. Never had any major issues or complications. I just renewed my lease because I LOVE this place. Highly recommend!

Can only speak for me and my wife’s experience. Maintenance is 10/10, though the app that is used to submit service requests could be a bit better (that is not a critique of the apartment but the app developer) the maintenance team is fast. Example: dishwasher element went out, we noticed it at 9pm on a Sunday, Monday morning at 9:45am maintenance inspected, put in an order for the new part to arrive. Leasing Office is 9/10: sometimes I have an issue with getting replies to emails on simple questions, but questions regarding the lease have been answered quickly (within 24 hours). Location is 10/10: for us it was perfect, I work from home wife attended Baylor. Perfect walking distance for her classes. Noise Levels are 8.7/10: we face La Salle, though there is a Baylor storage and equip