PrimeLending, A PlainsCapital Company - Anchorage

> This may be acceptable for casual borrowers, but for serious real-estate investors this was a frustrating and unproductive experience. > > I spent over an hour completing and submitting a full application and received confirmation that it was submitted. When I followed up, I was told the application could not be found. No meaningful effort was made to locate it or resolve the issue. > > To make matters worse, I was informed that my broker was “not working today,” with no backup support or continuity, despite the deal being time-sensitive. There was no urgency, ownership, or attempt to help move things forward. > > For investment lending, responsiveness and basic process control are non-negotiable. Unfortunately, this felt disorganized and indifferent. I ultimately had to take my business

Mike was so helpful in the purchase of our new home. He was always willing to explain or re-explain things and worked hard to get us the best possible loan with our available options!

I cannot recommend Mike and his whole team here at Prime highly enough. As shoppers, they were so responsive in answering questions and quickly returning our pre-approvals. As buyers, my husband and I found ourselves dealing with THE MOST difficult seller who delayed our closing trying to renegotiate last minute on multiple terms regarding escrowed repairs. In the end, we were able to close finally, but it absolutely would not have happened without Mike and his team going far above and beyond on our behalf to help us secure our new home. Get these professionals on your team!! Seriously.

A great pleasure working with Mike Smith and his team on our new rental property. They made this very easy, no stress and had great communication at each step of the process. Would highly recommend them, and will use them again.

Had such an amazing experience. Mike smith was our lender and he was super supportive and went above and beyond to help us through the whole process. He was available every step of the way. It was our first time buying a home and going through this and he was very patient with us and answered all of our millions of questions happily. Would definitely recommend prime lending and Mike to anyone.