Pavilions at Pantano Apartments

Looks pretty on the outside but has severe problems.. For around $900 a month, you get roaches, your water getting shut off twice a month, also trying to get hot water takes a long time, a laundry room with broken machines and a card you have to get to put money on at the main office, which if closed, you're out of luck.. The complex has some elevators to help you out instead of carrying things up stairs, but unfortunately not all parts have elevators, including mine which sucks.. When you need maintenance, it takes very long time to get anyone to come to the apartment, and you'll often have to repeatedly ask. Some people complain about mold, but luckily I haven't dealt with that yet. The parking itself can be tough, you'll be lucky to get a spot if you don't pay for the special parking sp

When we started our apartment search we didn't want to settle on the first place we saw, Desiree was so great showing us the units, and explaining costs and fees - when we decided to apply and went through the process, she was there every step of the way. The front office staff is efficient and courteous, they communicate as much as possible with residents about repairs, outages, etc. and always have smiles on when you walk into the office. Due to the cold, pipes were busting all over the complex and staff were immediately on top of the problems, and communicated at all times with the community. Today was the first time I had maintenance come by (our AC vent was POURING water out when it stopped!) the two gentlemen were prompt and professional, moreso they were extremely personable and fel

So, I had an appointment today at 12:30pm to look at a one bedroom, however, the leasing office is closed and there is no sign on the door saying something like, "on lunch" or "showing an apartment" or something. I've been waiting outside of the office for about 40 minutes. Really??? This is the customer service I expect?! No one in the office. I got an email saying "we'll see you in 2 short hours." I made the appointment online at 10ish this morning.....It's a shame too because I was leaning very heavily on moving to this complex. SMH.

Recently Moved in. Office has communicated effectively when appropriate and neighbors seem friendly. Nothings perfect, but better than you would expect comparing pricing of local apartments vs actual living conditions.

Other people have their own experiences. Me and my wife, however, don't like our experience here only. Because of the stairs, we live on the third level, and we have to take 3 flights of stairs just to get to the top and we have bad backs, and my wife has bad knees. So for us, the experience has been good. Just the stairs have not been the greatest. So if you have problems with your body, I do not suggest trying the third flight of stairs. So yeah, other than that, enjoy. If you wish