Marsh Landing Management Co

I came back to acknowledge a very positive change in the treatment I’ve received in my past few interactions with the ML team - very impressed with the customer service levels now! I had written an earlier review about disappointing and frustrating interactions with Pat (more than one) BUT I have since had several interactions with her and she has been sweet as pie!! I no longer dread calling the office or stopping by for fear of being scolded - keep up the great work Pat and team! It is a pleasure speaking and working with you all.

This company might be fine, but one particular employee - Pat McInerney. Our experience was extremely disappointing, especially during what should be an exciting time for our family. We moved into the community and reached out to get our vehicle access cards. The woman - Pat – that we dealt with at the office gave us incomplete instructions about the documentation required—mentioning items like our vehicle registration and ALTA statement, but without specifying the exact details or formats needed. After we took the 30 minute drive to their office, we were met not with assistance—but with hostility. Instead of calmly explaining what was missing, she raised her voice and scolded us for not bringing the "correct" paperwork. Not once did she acknowledge that her instructions provided wer

It is amazing how one employee can make one write a bad review and how one, who goes above and beyond his call of duty, can change your entire opinion of a company! A simple addressing of my concern is how companies should be run and in doing so it has changed my customer service experience to a great one! Thank you for reaching out to me!

Marsh Landing is such a wonderful attribute to have here in Jacksonville, but ESPECIALLY Hope! She's literally the coolest, most passionate, helpful lady I know. They are lucky to have her!

I have been dealing with Marsh Landing Management for many years regarding HOA permits, gate passes, and dues and they have always been great. Thanks to them for making life just a little easier.