Marbella San Marcos

I want to leave a huge praising for Marissa at the Front Desk. Marissa is truly an unsung hero! Everytime I walk in, she welcomes me by name with a warm attitude, and I see her bring the same kindness and attentiveness to every resident and visitor she interacts with. She keeps things running smoothly by welcoming guests, managing mail, answering phones, helping residents with questions, managing work order requests - and she does it all with a calm and friendly presence. Her ability to juggle so much while still making everyone seen and cared for is remarkable! People like Marissa are the heart of the community and she makes a difference every single day. I’m grateful for all she does!

As a senior living placement professional, I’ve toured many communities, and Marbella in San Marcos made a great impression. Marisa was especially attentive and thoughtful in how she engaged with the potential resident, taking time to listen, ask meaningful questions, and ensure they felt comfortable and respected. The ambassador program is intentional and aimed to make every resident feel at ease and welcomed into the community. Great job, Marisa and team!

My review is not about the frontline caregivers but about the management, which has been nothing short of untrustworthy. My mom is in a wheelchair, and when we toured the facility, it was clear she is disabled and cannot stand. Despite this, we were pressured into rushing endless medical paperwork, detailing her paralysis. Two days after moving her in, their head nurse and Amber (the director) came into her room and admitted they had not actually read the paperwork. They informed us that they could not bathe her because they “did not realize she cannot stand.” To me, this was obvious from the beginning. They also claimed they “did not realize she required so much care” and raised her costs by $2,000 more than the agreed-upon rate. Amber admitted multiple times that this was their mistake

I've been working with Marisa in the sales office and the nursing team to assess my father while he considers options for assisted living. It's been a real pleasure working with the team over there. They have been very kind, supportive, and responsive. Thank you!

My 85 year old parents moved in here last month. I'm finally visiting and I am so happy and relieved they are here. Plenty of activities, everybody is friendly from the staff to the residents. The employees treat my parents like gold. Meals covered, all they have to do is go down to the dining room at certain times around breakfast lunch and dinner. Laundry service, coffee, lemonade, water set up in the lobby so grandkids or great grandkids will be happy In plenty of peaceful seats around to enjoy coffee while visiting my mom without paying Starbucks prices. Pet friendly. Great location. Walking distance to Aldi, Starbucks if you need something to do. Activities galore within Brookdale. One bathroom in the apartments but there's bathrooms in the lobby and all over for the emergency if you