Lakes at Crossbridge

This is 2025. Been a resident since 2015. Originally when we got here good to great atmosphere. Good neighbors, office personnel professional. We had to get relocated because of a fire back in 2019. First moved there no problems. Report an issue, within a reasonable time it got taken care of. Now fast forward to 2023 to present day. Dog feces all in the yard, by the bedroom windows ... there are a lot of dogs on leashes. There are some dogs that are allowed to run free and do their business. Everywhere. Office personnel has been made aware and nothing has happened. Reported a smoke alarm since November 2024 and as of February 2025 still chirping. Hopefully this reaches the right people so something can be done about this.

New Property Management Group. The community is currently under renovation. The new Property name is Lakes at Crossbridge

I asked for my locks to be changed 2 weeks ago, they charged my account and changed the locks over 14 days later although I told them having the intial lock on my door was a safety concern. Last night I got home at 10 and the locks were changed I called the office to report a maintenance emergency and nobody got back to me until an hour and a half later saying it was my responsibility to get the key from the office while they were open. I expressed to the office PRIOR to my locks being changed that I leave BEFORE the office opens and I get home from work AFTER the office is closed. )The office reduced its hours, they used to be open until 6pm.) they told me after waiting in the cold I heated hallway for almost 2 hours that it is my responsibility to pay the lock smith because I should have

These apartments are the worst in Indy. Starting with the owners(Herman & Kettle), to front office and ending with the maintenance personnel THEY DON'T RESPOND TO ANY EMERGENCY ISSUES WHEN INFORMED IN A TIMELY MANNER. Then it takes months for them to come and the issue has possibly gotten worse. This must be true about the owners as well; who's only concern is the $$$$$ and not their tenants or property. I truly advise you to find another place to move and stay FAR away from these please and\or all Herman & Kettle owned places. You're going to keep getting ripped off by them.

I've lived here 3 years. I loved it at first! Now I wouldn't recommend this place to a dog to live! I put in a work order on December 1st. It's almost February and still nothing have been fixed. My apartment has mice I've caught 2 and still can't get them to fill these holes. Spent too much money on traps and my tub is chipping! I will be moving out very soon!