Jefferson at Westtown

This place has some of the worst property management I’ve ever dealt with. Our dryer was broken for 5–6 MONTHS. We reached out repeatedly, followed up, documented everything — and nothing was done. Repairs that wouldn’t last, no replacement, no compensation. Just excuses and silence. We paid rent on time, every single month, never caused issues, and they still raised our rent. To make things worse, there was a leak that caused mushrooms to literally grow out of the carpet. Yes — mushrooms. Because of mold, I was displaced while the carpet was ripped up. Once again, property management did absolutely nothing helpful during this entire process. No accountability. No concern. No support. Then comes the nickel-and-diming. There are “hidden fees everywhere”, and they will charge you for anyt

This is a direct response to the pathetic reply I received from the leasing team Thank you for your “response”. However, I feel that the points you've raised do not adequately address the real concerns I had during my experience. While you may have shown model units during the tour, the main issue was the clear misrepresentation I faced. I was explicitly told that the apartment I was applying for would look *exactly* like the model units, with the only difference being that it would have one bathroom instead of two. This was a direct statement from your leasing agents, and it played a major role in my decision to move forward with the application. However, when I finally saw the actual “renovated” unit model , it was in **poor condition** and *nowhere near* the updated units that were s

Recently moved here from out of state and the whole process could not have been easier from start to finish. Shenola and the leasing center staff were great to work with and answered all of our questions when we were looking. I appreciate them helping us find the right unit/layout for us and then holding that unit once it became available for a few days to accommodate/align with our desired move in date based on work schedules. On top of that, brand new flooring throughout the whole apartment and the maintenance staff has been great with addressing our minor punch list items after move in. Very clean, quiet, and great location!

Move in was really easy and property management was very helpful. Had a few minor issues upon move in with my unit like the garbage disposal. The maintenance team is super friendly and helpful, fixed everything quickly and let me know how to maintain it to prevent issues in the future. I appreciate all the help and friendly service, thank you!

Today's efficient, speedy, courteous, and thorough work on my kitchen garbage disposal was truly inspiring. Hassan, the maintenance worker, was friendly and professional. It was very inspiring and deserving of five stars. Thank you, Hassan. I also thank Lloyd for his fine work on my air conditioner throughout the summer. -joe