James Stewart Agent with Advantage Reality Group Inc.

We chose them since we needed a house close to Shaw and there aren't many options in the area. They seemed like a great company until we signed the lease. There were multiple problems with the house including no hot water in the bathroom sink, bathtub not draining, and the heat constantly ran. We submitted service requests multiple times and tried calling them about and never got a response. When we went month to month all of the sudden they had to do an annual walk through and insisted that it be done in their time frame. When I went to the office to pay my rent since they charge extra to pay it online the lady there always seemed inconvenienced and was rude. Once we were finally able to move we spent all day cleaning and paid $100 for professional carpet cleaning and they still took $17

I wasted 1.5 months dealing with these people. My realtor was Connie, and she was awful. She would only communicate via texting and take hours to respond most of the time. She asked for my email address at least 4 times even though it was in the chat history. And on top of that didn't know how to use her email which led me to resending every email. Also, when I would call their office I would always get put on hold for awhile and often get hung up on. Switched to another local realty company and made more progress in getting my house sold in less that 24 hours than advantage did in over a month.

Honestly not sure how this business has received more than a one star review. I'll give credit where it's due, they were GREAT getting us in the door, but that's about it. We've lived here for 2.5 years. In this time we have had multiple issues with the rental department from them sending notification emails of system change to the WRONG email address and not only blaming my husband but also charging us late fees, to being blatantly RUDE on the phone when you CAN reach them. It took us over a week and for me to walk in complaining personally for us to reach the lady, since she never responded to voicemails or email and happened to "be at lunch" or just "out". EVERY. SINGLE. TIME. we would call. When our lease was up after the one year mark, we went month to month which suits us since we ar

We used this company because reviews said they where great and there isn't many choices here in Sumter. When moving from overseas it can be stressful and the folks working at Advantage seemed lovely and helpful. But man did it all go down hill once we signed a lease. We are going on three months and we have paid rent several times early only to recieve a late rent notice for failure to pay, but the account has a credit which can be applied. Fix the system or train your folks. But even worse then this is going through them to request repairs. This seems horrible also. We request repairs and the reply are the standard, the landlord will not repair/ cover the cost of repair, you signed "as is" lease. But then I call the landlord's uncle and he hasn't heard about it and makes the repairs. So

They have some horrible workers, and a bad system. No one ever answers the phone. Their accounting has issues with the online payments and now can't keep up with how the tenants are supposed to pay. As a military wife, STAY AWAY FROM THIS MANAGEMENT COMPANY AT ALL COSTS. When renting AND when buying. Their construction is off, cheap, all the way down to their kitchen cabinets. They only care about profit and not the customers. I feel bad for the few employees here who actually care, it seems like they're pulled back from people higher up.