J & R Associates

The onsite property manager consistently takes out his rage on the female tenants by yelling at them. When tenants report this to J&R, J&R ignores it because the onsite manager cries wolf and accuses tenants of being racist. When men in the building stalk and harass the women, J&R ignores this behavior. When tenants are loud until 4 AM, J&R ignores it. This has gone on for years.

Just trying to get a showing has a been a nightmare. Tried calling one office manager, never got a response. Called another and he asked me to text him with my info. Never heard from him again. Never got an email response. I can imagine if trying to get a showing is this difficult, trying to contact anyone for more pressing matters as a tenant would be impossible. Do yourself a favor and rent from Lapham instead. They’ve been significantly more professional.

While the landlord (Alejandra) and maintenance staff (Sergio) at my J&R Associate owned apartment complex were helpful and supportive, I felt that the J&R Associate company was not. Overall, I feel that J&R Associates is not looking out for the best interests of their tenants. I recommend looking to rent from another property management company. Two things happened to lead me to this: 1) After I moved out, they mistakenly charged me for another month's rent and the money was not returned for almost two weeks. 2) I felt they significantly overcharged me for "paint touch up" in my apartment. When I called to discuss the charges, I was met with a dismissive and un-empathetic employee who said "it is what it is."

I have never once had a late payment and my property manager is fantastic, but J&R Associates couldn’t even be bothered to call my property manager on my behalf when I locked myself out of my apartment. Lola said “per instructions” she couldn’t help me. All I was asking was for her to try, just try to reach her by calling from J&R’s main line. She was not empathetic or helpful IN ANY CAPACITY. A simple phone call, even if she got the same results would’ve put my mind at ease with her efforts, but nope.

I recently moved out of an apartment managed by J&R Associates as part of an interstate move. The building manager (Alejandra) and maintenance staff were quite responsive, and I feel I was treated fairly with regards to the security deposit. It was sometime difficult getting in touch with the management company itself, and the building I was in would benefit from some upgrades/renovations, but ultimately I was satisfied renting from J&R.