HWH Luxury Living

I really enjoyed my time at HWH! The apartments feel very modern and stylish, and nothing beats the rooftop hot tub and pool! The views are incredible. The apartment staff were so welcoming and helpful, I felt like part of the family.

HWH is not in the slightest Luxury living, for starters the elevators don’t even work half the time, they are always going out and having some sort of issues, to be fair they have three witch is most than some places but usually only one works. The maintenance guy ( as of writing this is Mike) if you want something done you must find him and drag him to do it because he will keep saying he coming and never show up. ( video attached of him yelling at tenant in the building) When I first moved in there was this amazing building manager Tyler but was replaced by a new guy named Paul who has favoritism to people and is dating the leasing agent who she use to date the maintenance guy Mike who gave her the job before Paul came in. She was able to still keep her job after fighting a tenant in

I want to honestly warn you: everything you see in the photos is a lie. Once you arrive, you will realize that the place is in very poor condition. Do not use the jacuzzi — it causes skin infections. Out of the three elevators, only one works. In the parking garage, your car will get hit, and they will never take responsibility. In my case, rats in the garage ate the cables of my car, and management refused to cover the damage. The utilities are over $600, because they are divided among all residents. Many former tenants, including myself, are leaving due to hidden fees imposed by the new manager, who also behaves inappropriately and flirts with female residents. Packages get stolen, sometimes by the staff themselves. Over time, you will be charged more and more for additional things.

HWH has been my home away from home for 6 years. It's a blend of history and family. Management goes out of its way to know you personally and provides a level of personalized service that makes it feel like a family building. The rooftop is unrivaled for a historic building with rare city views incorporating old and new DTLA. In addition, convenient 25/7 valet parking really makes HWH stand out.

I found the staff to be super responsive and friendly. The rooftop is so lovely; I love the pool and Gym. There is also a dog-walking area. It's centrally located in a lot of cool places. Also, they are pretty quick on maintenance calls. I found that making a request and going down and talking to the staff is the best way to get a response.