HomeRiver Group Sacramento Property Management

Caleb gets 10 stars!! He was our first point of contact for the property and is extremely helpful. The company being nationwide poses some challenges they have multiple departments and it is hard to navigate who you are supposed to contact in regards to different things. Once you reach the correct department communication is efficient Andrea was helpful too

I love the house we live in and our neighbors are great. We’ve never had a personal issue with anyone who works with HomeRiver BUT, every single maintenance request we’ve put in has been ignored for months then canceled. The storms knocked down our fence on Christmas, we put in a request that day and (it’s February) it still hasn’t been repaired. Like I said before, the neighbors are wonderful but they have dogs and we have small children and you can never really fully trust that an animal will be okay around a child even with adults present. Our side gate and our screen door is also broken and we put in requests to fix them and they canceled all of our repair requests with no contact about the issues.

The Good: The apartment itself is fine. Larger than my last place, closer to work, and the application process was efficient. If you're looking at square footage and location, it checks boxes. The Reality: Everything that worked great before the lease was signed stopped working the moment I moved in. I've been trying to get a mailbox key for weeks. No response from my property manager. I have checks I need to deposit to pay rent, but I can't access my own mail. I've contacted the main office multiple times. Their response? "Contact your property manager at [same number that hasn't answered]." Every time. My renters insurance documentation disappeared from their system after I submitted it weeks ago. I was enrolled in a program I didn't authorize, and my monthly cost went up significantly

If I could give them negative stars I would. First in the five years that we lived there we had multiple properties managers. Resulting in it taken multiple attempts to reach the right person and get resolution. Their staff is either super friendly or down right awful. The good ones don’t stay long. Make sure you save all your emails because you will need the proof. In the time that we lived there we had multiple issues. It could take up to a month to get things fixed. Our fence blew over and was a safety hazard and they did nothing about it for over a year. After multiple calls, emails and maintenance request they never fixed the fence. The neighbors finally built a new one. The dishwasher broke and three months later still was fixed. Make sure you take pictures of everything befo

I had such a great experience with Phil. He is professional, knowledgeable, and always made sure that no questions were left unanswered. He took the time to explain everything clearly and made the process so smooth and stress-free. I truly appreciate his dedication and support—he is awesome at what he does, and I highly recommend him to anyone looking for a reliable and trustworthy realtor!