Highland Property Management

I have been a tenant with Highland Property Management for close to a year now, and will be resigning with them again. Cheri is very knowledgeable and helpful with any questions first-time renters may have. Highland goes out of their way to ensure their tenants have everything they need, and any maintenance requests I have had have been answered in the same day. There are also no hidden fees like some big corporations, what you see is what you pay.

I have been renting from Highland Property Management for a few months now, and I highly recommend their services and rentals to anyone looking for a place to call home. Their website is modern, up-to-date, and very user-friendly. Communication is clearly a top priority for them—they are consistently responsive, polite, and courteous across all channels. Thank you to the entire Highland team for making the rental experience so positive and stress-free!

Highland has been the easiest renting experience I have had since moving to Pullman 5 years ago! Everyone is always so kind and willing to help. They are very thorough with everything and do a great job maintaining their properties. I have locked myself out, had maintenance issues, the whole 9 yards and they have always come through to help me. I know I can always call if I need anything. Cheri especially, is always so lovely and makes the stressful process of renting and finding accommodation seamless. All the while having wonderful and timely communication. Highly recommend Highland and their team to anyone in our area!

From the beginning we loved Cheri, and the team! They were professional and went above and beyond to help us get into the place we liked! They're always very timely with their maintenance calls and are big on communication. They are all nice people who I feel genuinely care, when sometimes things dont go as planned they are understanding. For me, its a respect them and the property and they will do the same. My family and I really enjoy renting from them.

They are absolutely horrible. I just graduated from Wsu and moved out of my 2 bedroom apartment near campus. It was a tiny place that my brother and I had lived at for a combined 5 years. When I moved out I completed the entire checklist except for cleaning the oven and range as well as the bathtub. They completed an inspection and estimate that it would take 15 to 20 hours to clean the entire place that I had already gone through and scrubbed. They said it took 3 hours to clean my bedroom shown below which was spotless. In total, the charges we received during the moved exceeded $1500 and I spent months contesting that. I sent numerous emails showing proof that it did not need 20 hours of cleaning and Cheri as well as Jodi seemed to completely ignore my emails that showed proof of it bein