Gates Hudson

⭐ 1 star (only because it’s required) This company is absolutely terrible. Due to severe weather, I temporarily parked my vehicle in visitor parking because it was covered in snow and ice and unsafe to move. When I returned, my vehicle had been towed. I contacted the office immediately and was told residents are not allowed to park in visitor parking. However, I never received any notice of this rule—no email, no letter, no warning of any kind. When exactly was this rule put in place? Why was there no communication to residents? Towing a resident’s vehicle without prior notice during extreme weather is unacceptable. This situation could have been easily avoided with proper communication. Extremely disappointed with the lack of professionalism and consideration.

Gates Hudson manages Hideaway Townhomes and the property manager is absolutely rude and the staff seems quite incompetent when it comes to assisting with making rent payments. Instead of helping with options that assist you and keep you from being late and charged additional fees, especially when it’s a matter of the system, they say it’s nothing they can do and you just have to pay the late fees. I’ve paid market rent in other places and I have had better assistance than living in a low income community that wants to charge you more. I can not wait until I am able to move.

I had always been on time with bills and experienced health problems after having my daughter so I was unable to work. I had put in multiple complaints regarding leaky windows, black mold, and roaches dating back to 2022 and they did nothing nor did they compensate especially with having children. The property has many potential holes, unclean playground (dogs poop and trash everywhere). Bad property lighting. The Residence of Forest Grove is the worse property ever. The the office manager was Asia during the time. Let alone many pipe bursting sand they put is in a hotel a week later after calling codes due to low water pressure, hotel- with no kitchen, not convenient for families that do not have the luxury to order food. Very inconsiderate and not worth the price. The maintenance mana

Gates Hudson Management is so cheap they only have one maintenance man for the entire apartment complex, Crossroads Landing on Old Ocean View road in Norfolk, Va. they won't fix anything that you put in for maintenance requests like you're told to do and months later you still have The same maintenance issues that aren't fixed. they charge you for stuff that they shouldn't be charging you for because I have renters insurance and yet they still charge me for liability insurance that I have to get them to remove every month but yet they still expect you to pay your rent and your water bill on time

Lux Living RVA properties are a joke. No security with poorly placed cameras, people stealing from other people within the property, trash in the halls, mice, smoking in common areas, leaks, elevators that don’t work, and staff that become the most unhelpful people after you’ve signed the lease