Freedom Mortgage (Wholesale)

Complete dumpster fire bank. AVOID AT ALL COSTS. They will stick you with expensive insurance on the loan you DO NOT NEED and there is NO WAY to get a human on the line to help you. I've called several times and their phone menu system is total run around BS and endless hold music. ZERO effort for customer service. Their welcome process made it seem like there was a decent chance to have some semblance of customer service but they only care about making it accessible for you to pay them money. Need anything else, expect to be on hold for days.

I've been a customer of Freedom Mortgage for several years now, but due to a recent incident similar to what others have posted, I'm in the process of refinancing and leaving them for good. I've had the same home owners insurance policy for the past few years, and in 2020, Freedom Mortgage made the annual premium payment from Escrow without issues. Now, in 2021 (same insurance), I just found out the hard way that no premium payment was ever made from Escrow, so Freedom Mortgage slapped a forced insurance policy for $2900 which offset escrow and raised our monthly mortgage payment by $400+ / mo. I contacted Freedom Mortgage to inquire, and to my surprise, they said my insurance policy expired. After contacting my insurance agent and reviewing a detailed history of transactions from 2020

Avoid them if you could please! They bought my mortgage from another company which I had flood insurance and was all going to escrow. Because my flood insurance was through a private company they didn't renew the policy when time for renewal came. I am there thinking all is well everything is taken care of through the escrow account. Noooo! A month after the flood policy expired I get a call from the insurance company asking if I know that I don't have flood insurance. I was so shocked and surprised as I replied no. She said yes freedom is not paying for it because it's private. So we did up a new policy which will now take 30 days to take effect cus of the hurricane season and the lapse. I paid 600 for it. During the waiting period freedom paid that premium and also forced another policy

So most of my experiences with freedom mortgage group have been great. It's a shame why I am giving 3 stars. Well I decided to get better coverage for my home. When my new insurance policy started, I notified Freedom Mortgage to do another escrow analysis so that my monthly payment reflects the new insurance policy amount. For some reason the person doing my escrow analysis that day decided I am no longer tax exempt. Instead of changing my insurance, this escrow person, added $530 a month in taxes, which I am exempt to. So my shock when I received the next month's payment bill, nearly killed me and my unborn child. To top if off, Wind Insurance did not kick in because they asked that we pay for some repairs or show intent to repair prior to getting covered. So they THEN forced covered us f

If I can leave 0 stars I would. Horrible customer service. The only way you can get through a representative is if you are trying to refinance. Escrow department dropped my previous insurance due to "not receiving a renewal from them" I contacted my insurance company who stated they did. Dropped insurance and never notified me about the change. I tried calling customer service about 4 times and sent messages online with no answer. Im currently going through the refinance process and that's also a 💩show. Avoid if you can but you probably won't have a choice since they just take over your loan after you purchased a new built home with someone else.