Douglas Redden Real Estate - Keller Williams

The complex we lived in that is located in Conover NC does not have a name. Redden Senter took over being the property managers in March of 2025.Due to personal reasons we wanted to move out in May, (our lease was up July 31,) I sent a email explaining our situation. They said they would speak with the property owner and get back to us. I sent that email on April 30th. 9 days later my dad had to call because they never responded. Megan stated things that she said was in our lease which was not.We told them in May 2025 that we would not be renewing our lease and would be out in the month of July.I sent Megan an email that stated the day we moved out and when it was convenient for us to do the walk thru. They would not drive out to do one, instead she had me email pictures, had to remind her

I am extremely disappointed with my experience renting from this company. Starting with James Redden, Kim ( the lady who showed the unit) , and Megan in the front office. Upon moving into the unit on March 15th, 2025, I encountered numerous issues that made living conditions unbearable. Initially, all electrical outlets were non-functional, preventing the use of essential appliances until they were fixed on March 17th. There was also no refrigerator provided, which is a basic necessity, and that issue was only resolved the same day. To make matters worse, I discovered that the kitchen oven had a gas leak, confirmed by Piedmont Natural Gas on March 18th, resulting in a danger sign placed on the stove. Repairs were delayed until March 21st, and the contractor hired had no experience with ga

Extremely rude when I called their office. Woman that answered didn’t even let me finish saying what I had to say before she said something so fast that I couldn’t understand her and then hung up. Tried calling back and they wouldn’t even answer the phone. Doesn’t seem to be the helpful agency that the reviews shows!