Crestone Apartments

Was interested in the property, scheduled an appointment to view apartments. Showed up and the typing lady at the desk was HIGHLY dismissive, then informed me they had no 2 bedrooms to view, no 3 bedrooms to view, that basically I could see the property and I'd I wanted to move in Is have to do so with no viewing of any apartment! I simply said thank you and left. Not going to pay $2,000+/- a month for a place I can't even see if I'm interested in. Online pics don't give you a feel for a place. And why have appointments for viewing when there's nothing to show!!??!! No thank you on this property!

I appreciate the professional, yet friendly way the management team at Crestone operates. Always positive and willing to go out of the way for their tenants, and property vendors. Would recommend to anyone.

So far I have had nothing but pleasant experiences with Crestone maintenance. They have been quick to respond, and come take care of the problem within a few days or that day. Fixed a clogged sink, and an issue with the heating.

I recently had an issue with my apartment and reached out to the manager, Lena, leaving multiple messages and emails. She never responded. When I finally spoke with her, she was rude and dismissive, and tried to blame the lack of communication on me. After talking with vendors and the maintenance supervisor, I learned this is a common problem. They’ve also said she doesn’t return their messages, yet expects immediate replies when she emails them—and even threatens their jobs if they don’t respond quickly enough. This level of unprofessionalism is unacceptable. Upper management should seriously consider bringing in someone who knows how to communicate, treat people respectfully, and support both residents and staff.

I previously commented making a bad review about this community and now I regret doing that. I spoke to Mary and she’s very professional and she resolved my issues right away. I have No complaints at all about any issues any longer.