Century 21 Coastal Advantage Surf City

My family and I stayed at the Over the Moon property last week and boy what the experience we had. On early Sunday morning around 3:00am my husband and I were woken by our bed breaking! Yes Breaking! And no it wasn't because of horsing around. After checking each other out to make sure we weren't hurt we moved the mattress from the broken bed and placed on floor to continue to sleep. Once we could fall back to sleep. So Monday morning I called the office at 9:00 and had to leave a message. At 10:00 I called again and spoke with Eric - explained what happened and ask to have it fixed by the end of the day so we could get a good nights sleep. Around 2:00-2:30 I had not heard from anyone so I called again and spoke to Amanda. She stated they were working on the situation with the bed

Check in was a breeze! We appreciated the emails warning of traffic to the island, things to do, etc. the property was as described, CLEAN and perfect for our family. We also appreciated all the pet friendly properties available (along with the dog bowl & treats-- nice surprise)!! We stayed in Snelson Too. Not many bells and whistles but ridiculously close to the beach (which is what we wanted) at a fair price, especially for the location-- we were almost beach front with a short walk past the house in front of us. We had our own beach access that we shared (with the house in front of us) which made running inside for lunch, etc very easy and hassle free. We were also close enough to walk most places by the traffic light. We left the night before and used express check-out to beat the tra

We stayed at summer place. Loved the beach and the area around. Nice and quiet. Great for families. The unit could use some TLC. The third floor master was so warm they had a portable unit that did not work. I called and could never reach the emergency contact. I was redirected over and over to the office. The main ac was working so we just ran a fan in that room. Never really was cool. We liked the unit in regards to view, proximity to beach and bedroom size. The house just needs a good scrubbing. So much sand on the floors and under the couch and tables. Lots of clutter just lying around in the family room. The pantry had things all over the floors basically a cluttered mess. Cabinets( kitchen and bath) need cleaning inside. I don’t know the cleaning service but a neighbor said they saw

We rented the Avalon for the first week of June. The rental was very clean and well equipped. The views of both the ocean and the channel are amazing! It was nice to have a table and chairs on the front porch. We also used the outside shower daily. The linens from Sweet Dreams that we’re included with the rental were packaged and they also included kitchen towels which was a good idea. My only recommendations would be to have more outside seating. There was only one chair on each of the upstairs decks. A good broom would have come in handy for sweeping sand. I would definitely consider staying at the Avalon again.

A Century 21 representative called me hours before our vacation as a "courtesy" to let me know that the exterior renovations to our rental were not complete. We had NO stairs and NO direct beach access, despite the online listing. While I understand that Century 21 is not at fault for damage from a hurricane, they are ABSOLUTELY at fault for lying to me and not providing up to date, truthful information to their clients. I should have been made aware of this information as soon as I booked, as well as given the option to cancel. The property's exterior was in no condition to be rented. The top deck was unsafe and in terrible condition. The stairs were"boarded up" with a string protecting my small children from a 20 foot drop. There was active construction all around us including the other