Capital Custom Homes

We live in a capital customers home neighborhood and it has been nothing but disappointments and unfulfilled promises. I bought my home with big promises of a community pool and clubhouse going in the following spring and as a single mom, that was a huge selling point. That was over two years ago now and still, nothing has happened. The landscaping in our neighborhood is disappointing, and the playground that they so proudly put in is something that I might have in my backyard. On top of that, the new build home has more issues than I can even say. The whole experience has been frustrating and disappointing. Definitely do not recommend.

I have been a Capital homes resident since 2021. The home itself is...subpar. contractors cutting corners, shoddy craftsmanship, unfinished work, cheap materials...but all that got blamed on covid so I guess I can't complain about that. Their administrative staff, on the other hand, is not the fault of a pandemic. Their office manager(s) lie, manipulate, gaslight, and generally shirk their duties, preferring to blame residents instead of taking accountability and ownership. And don't get me started on the complete and utter lack of communication! I would think long and hard before choosing to entangle with this company again.

This was the 3rd home we've had built and was by far the easiest from start to finish. The home was completed in just over 3 months. I cannot say enough positive things about John Marchand who made sure every smallest detail was taken care of. Luke in the sales office was also great to work with...always taking the time to respond to any questions and help in any way he could. Kyle on the construction team was also very helpful. Capital builds a quality and beautiful home!

I’m absolutely appalled, and disgusted with the way that Tanya has treated me and my family. She has blatantly lied, deceived, and refuses to communicate with us about the moving processes in Marion Oaks. She is unorganized and it’s unfortunate that we’ve had such a negative experience with her. Apparently she thought it wasn’t necessary to communicate that she would be keeping our $2,800 after she lied to us & told us there would be NO PLENTY for moving out early. So unprofessional. When she was questioned as to why she didn’t return our deposit, she just didn’t respond and ignored our phone calls. Save yourself the time and just find another community to live in.

Worked with Dave, Tanya, and Mike to plan and finish the basement in our newly built Capital home. The experience was much better than our original build as the project was completed on time with great communication and all small details were addressed quickly and without issue. We are very pleased with the final result and would recommend them to anyone looking to build a home or finish a basement with Superior walls.