Brookwood Farms Apartments

Decent place to live overall. My fiancé and I called this place home for almost three years when we just graduated college and got into our full time careers. The property itself worked well for us during that stage of life. However, the communication with the office was (and continues to be) consistently difficult. It is often hard to reach someone by phone, and responses are inconsistent. Even after moving out 3 months ago, I’ve had trouble resolving a wrongful charge on our account due to the lack of follow up and accessibility. While the amount in question is not significant, it is still disappointing to have an unresolved billing issue after move out. Improved communication and responsiveness from the office would make a drastic difference for residents and the property as a whole.

*****CARRIE***** She is the #1 reason for this 5 Star review. She has been fantastic as an office manager for the 2 years that I lived here. She has just the right mix of professionalism and personality. She has been wonderful to work with, not to mention she always says hello to my kids and ask how they are doing. She is a great asset! The indoor and outdoor pool is fantastic. It is very quiet and peaceful. I always felt safe. I would have stayed another 2 years, but I needed a 3 bed 2 bath place, and there was no availability. Fortunately, we were able to find a condo within the community to rent. We snatched it up as fast as possible knowing that we liked the community, ammenities, and not to mention, my kids will still get to say Hi to "Miss Carrie". Thanks Carrie for all y

Overall, I can't complain about the complex. Lived there for two years. I loved the indoor pool for gym workouts without having to pay for a premium membership somewhere else. We never really had issues. The biggest problem we had was that our cars both broke at the same time and you are not allowed to work on them, but if they stay in the same spot they will tow them.

We have lived here for a year and have absolutely loved it!! Carrie the leasing manager is amazing, super responsive to emails and work orders. Everything we asked to get fixed was fixed right away. Carrie has been super helpful with our lease and very accommodating to our needs!! It has honestly been the best apartment experience I have had.

I have lived in several apartment complexes over the years and this is by far the best. For the size of the space and the amenities offered, you’d think the price would be much higher than it is. The grounds are well kept from the entry of community all the way to the walkways to the apartments. The apartment itself is spacious, and the cathedral style ceiling in my unit makes it feel even bigger. The large, nearly floor to ceiling window in the living room brings in so much natural light we don’t need lights on anywhere in the apartment during the day. The appliances and cabinets/counters are a bit dated, however they all work wonderfully and I have had zero issues with them. When I do have issues, maintenance arrives either the same day or the next day, and my problem is fixed just like