Better Mortgages

Very unprofessional and extremely shady. As a real estate investor (secondary to my prime work) I usually work with Quicken but I had an Amex Discount for Better so I decided to try them to refinance one of my rental properties. I paid to get an appraisal done but never got someone to schedule or come out, but they said its okay because someone was there.....again how when I didnt let them in?? Later the rude loan processor I was assigned to said my DTI is High and could not move forward with my loan. Im baffled because Im not highly leveraged at all, credit score of 800+, and make enough income where I cant qualify for govt stimulus, lol, so I ask how this is. They said they cannot include any of my rental incomes and because Im self-employed they had to cut my income by half. Mind you, I

Better Mortgage is a joke. The process is extremely slow and often times you have to send paperwork multiple times. Then the biggest concern is once your loan is sold they drag their feet through the process causing confusion on where payments go and in my case caused a delinquent payment even though payment was made on time to new loan provider.