Windsor on the Lake Apartments

DO NOT LIVE HERE. We’ve only had “one” elevator for the last 6+ months while they renovate the freight elevator…The passenger elevator has broken multiple times during that time leaving us with no elevator. Now the freight elevator is “completed” and broke the first day after completion. The elevator has been broken multiple times since then….management does not help at all, just says “sorry we’re working on it”. I’ve had to carry a 75+ lbs dog up and down the stairs as well as groceries. Not sure what we waited so long for…elevator looks like it is still unfinished (I don’t even care what it looks like I just want an elevator that works) and still doesn’t work. There is someone trying to move out right now with movers here and the elevator is down?? Fixtures: Moved in with a huge crack in

Have lived here for three years, if I had given a review a year ago it probably would have been five stars. Edwin and the entire maintenance team are incredible. The office staff, especially Katie, are lovely. They always go above and beyond and have made living here exceptional. But the last several months, elevator “upgrades” that take four months per elevator, leaving the entire building with one “functioning elevator” have made it horrendous. The newly upgraded elevator I guess is done? But appears unfinished, is louder and slower than it used to be. The one remaining elevator has been non functional, on and off, for 6+ hours at a time. I have no idea how this can even be legal, some people are up on the 32nd floor with no way to get up or down aside from the stairs - which, are FILLED

I have lived at the Windsor on the Lake since 2021, and this building has gone completely downhill in that time. I'm writing this after coming back from a trip to find the elevators are broken AGAIN, meaning I would have to carry all of my luggage up 23 floors of stairs. This same thing happened when I returned from a different trip less than a week ago. The elevators have always been a problem, but it is now a daily occurrence for our only working elevator to be down for 4-12 hours. If you travel for work like me, or if you have a dog like a lot of residents, or if you ever buy groceries like everyone else, have fun carrying all of them up the stairs. Oh and that stairway? Yeah it will be cooking hot, just like the elevators and hallways. Like other reviewers have stated before me,

It’s sad to see how Windsor management is running the building. As everyone mentioned, the elevators have always been an issue. Now that we are 4/8 months into the renovation of the only 2 elevators for 174 units, we regularly have times during the week when both elevators are out of service. I don’t mind a little bit of inconvenience but it’s sad to hear from many different residents that rent, amenity fees, and pet fees all increasing while this happens. Not to mention the fact that Austin rental prices are down across the area. This is an example of how Windsor treats loyal long term renters. The front office + maintenance staff does their best. Maintenance requests for the apartment are solved sometimes within hours of reporting the issue. Can’t thank the maintenance and cleaning st

I used to love this place. Not anymore. A 30+ floor building with no working elevator. Elevator out the entire weekend. 18th floor. Three different days over the past few weeks - hauling our weekly groceries and heavy food deliveries up the stairs each time. And we cycle, so you never know when you’ll have to carry your heavy bicycle up 18 floors too. They do send emails - but only after it’s already down. Could happen any moment, any day. Zero predictability. Friends stopped coming. Even sporty people think climbing 18 floors is a joke. I’m too tired to even be angry anymore. Two years here and this is our life now.