Weststar Mortgage Corporation

My wife and I had a really good mortgage experience with Weststar since they took over our mortgage a few years ago. We recently had a wonderful customer service representative in Genevieve Denery, who went above and beyond to make our mortgage payoff experience the best. From her follow up e-mails to her phone calls, she cared about us and the ensuing recording process. Thank you!!

Great service! I emailed Weststar Mortgage Tax and Insurance team in order to get an escrow analysis done so that my mortgage payment could be adjusted back since I had sent an escrow payment in. In less than 24 hours Mercedes one of the Tax and Insurance team members emailed me back to let me know it was done and taken care of. Thank you, Mercedes, for the fast and friendly service. Mark Bancroft

I had some concerns regarding our escrow account and future contributions. Very quickly, Mercedes Cordova replied and told me that she would take care of it the next business day. True to her word, I received the information and the updated mortgage payment amount which I was delighted to learn! Fast, friendly and professional work to my complete satisfaction. Thank you, Mercedes!

It’s not every day someone can turn a frustrating situation into a genuinely pleasant experience, but Tanya Sprunk managed to do exactly that. She first called just to let me know my loan had been purchased from ServBank and was now being serviced by WestStar Mortgage. I later found out she isn’t even in customer service — she was simply helping out to welcome new customers. That alone says a lot about her initiative and professionalism. After some confusion with my account setup (and a rather frustrated email from me to Customer Service), Tanya called back personally. She helped me get registered, confirmed my payment, and somehow made the whole process feel effortless. Tanya has that rare mix of calm confidence and genuine warmth that instantly puts you at ease. She was patient, gracious

I spoke to TJ today 12/15/25. He was an expert and very kind. I appreciated his patience with me in answering all of my questions. One thing that I was impressed with was his ability to speak clearly and slowly. I could understand every word he stated. He had great communication skills. His knowledge was exceptional. He deserves applause! Thank you TJ!